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Network Specialist Critical Communications

4 weeks ago

Newcastle, New South Wales, Australia BAI Communications Full time
Network Specialist Critical Communications - Critical Communications

Homebush NSW 2140, Australia Req #105

Tuesday, 6 May 2025

WHY BAI COMMUNICATIONS

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

When disaster strikes, reliable communication is essential. In New South Wales, we operate and maintain one of the world's largest critical communications networks. More than 50 emergency services agencies and utilities rely on high accessibility, even in harsh environments. The NSW Telco Authority coordinates the Public Safety Network (PSN), which we maintain across 400+ sites. We monitor an average of 570,000 calls daily.

We are proud of our people's commitment, hard work, and leadership. Our Field Service teams ensure network continuity, and our skilled Operators keep the public informed during crises, reacting quickly to operational changes. Our engineering, delivery, and operational capabilities make us a trusted partner for government and industry stakeholders.

During weather events like bushfires or cyclones, our teams travel nationwide to support this critical work. We care for our people and develop innovative solutions for emerging technologies, planning future network improvements to leverage technological advancements.

LET'S EXPLORE THE ROLE

This role focuses on supporting and maintaining the NSW Public Safety Network (PSN). It involves providing technical leadership to the NOCC and field teams, resolving issues proactively, managing incidents, and offering guidance to the Telco Authority.

Key Responsibilities:

- Resolve incidents and problems requiring level 2 support
- Manage configuration and software changes for the P25 network and site equipment, including peer reviews
- Support escalation to level 3 support as needed
- Perform level 2 support and maintenance during on-site Non-Intrusive and Intrusive PMIs
- Propose solutions for issues beyond scope to the Telco Authority
- Interact with clients to resolve issues and complete support activities
- Provide training and guidance to BAICC, Service Integrity, and maintenance teams
- Work with NOCC Manager and support customer and network issue resolution within agreed timelines
- Escalate systemic operational or customer issues for further support
- Monitor system performance and escalate capacity or other issues
- Generate ad hoc reports during emergencies
- Investigate complex faults, root causes, and fixes or workarounds
- Guide subcontractors during fault restoration
- Assist in developing work estimates and external bids
- Participate in on-call support for PSN NOCC on a roster basis

LET'S HEAR ABOUT YOU

- Understanding of P25 or equivalent RF systems
- Intermediate knowledge of Motorola applications and radio equipment (or similar)
- Knowledge of DC power systems and batteries
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Effective presentation, consultation, and liaison skills
- Good planning, prioritization, and organizational skills
- Engineering qualification or relevant experience and technical expertise
- Australian Citizenship required for security clearance

BENEFITS & CULTURE

At BAI, we value diversity and inclusion, welcoming applications from Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, people with disabilities, and LGBTQIA+ community members.

Our principles include One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth. We provide opportunities for growth and development, flexible working, health and wellbeing benefits, recognition schemes, and employee discounts.

If you need support during the recruitment process, such as adjustments or alternative pathways, please contact recruitment@baicommunications.com.

Want to learn more? Hit apply now

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Note: All vacancies are managed internally. External agencies will be contacted if needed. Thank you.

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