Organisational Communication Specialist

• Join a values and community-oriented, leading customer-owned bank
• Be the voice that connects our people to purpose
• 12 Month FTC | Hybrid work arrangements on offer | Based in Newcastle

Purpose of the role

Be a driving force in informing, inspiring and engaging our people as you support their understanding of NGM Group's vision, strategic ambition and priorities. As a key player in our Organisational Communication team, you'll deliver employee communication strategies for NGM Group and its iconic brands, including Newcastle Permanent Building Society, Greater Bank, and their respective Charitable Foundations.

Leveraging a range of channels and creative formats, you'll work with stakeholders across the business to plan, prepare, deliver, measure, and evaluate communication solutions that ensure employees are connected and aligned with important business initiatives, projects, campaigns and announcements.

If you're ready to foster strong relationships, put your communication advisory skills to work and make a lasting impact on our organisation, apply now and be part of our dynamic team.

What will your key responsibilities include?

• Plan, prepare, implement and evaluate internal communication strategies and plans aligned with NGM Group's strategic plan – with a specific focus on organisation projects and initiatives – including providing communication advisory services to stakeholders.
• Manage, contribute to and evolve employee communication channels to ensure they are fit for purpose and effective.
• Prepare engaging and creative content for organisation-wide internal communication channels across a wide variety of formats (newsletters, intranet, briefing notes, face-to-face, speeches, toolkits, presentations etc).
• Work collaboratively with other members of the communication team to help manage the organisational communication calendar, ensuring communication outputs are timely, engaging, cohesive and impactful.
• Build effective relationships with Executive and key stakeholders to provide trusted internal communication advice and support.
• Assess the effectiveness of communication channels and messaging through research and reporting.

What are we looking for?

• Tertiary qualifications in Communications, PR, or a related field, or equivalent demonstrated industry experience.
• Experience with SharePoint, Viva Engage, and business storytelling.
• Proven experience in employee communication advisory, stakeholder management and ability to engage and influence stakeholders effectively.
• Proven experience in planning, developing, implementing, and measuring the effectiveness of internal communication plans.
• Strong written and verbal communication skills with the ability to adapt across various channels.
• A creative thinker with strong problem-solving skills and the adaptability to navigate evolving challenges.
• Strong problem-solving skills and a keen eye for detail.
• Demonstrated time management and organisational abilities to meet deadlines and priorities in a fast-paced, dynamic environment.
• Desired: Previous experience in the financial services industry and exposure to fast-changing environments.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it.
  We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together
• whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here.
  Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart
  – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action
  – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity
  – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together
  – By working as one, we create the best possible future for our customers and communities

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies:
We've got this role covered, so no need to get in touch As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.