ICT Support Officer

2 days ago

City of Greater Dandenong, Australia Peoplebank Australia Ltd Full time

Level 2/3 Support Engineer/EUC Technician

We are recruiting for one of our Federal Government clients for a 12m contract. This role is based in Dandenong, so perfect for someone based in the South Eastern suburbs. You must be an Australian Citizen to apply for this role.

What will you bring to the role?

- Strong ICT technical skills with a demonstrated ability to quickly learn and adapt to new challenges.
- Solid understanding of data networking, including WAN and LAN (both ethernet and Wi-Fi), with knowledge of switching between connection types.
- Hands-on experience in user onboarding, device imaging, software and hardware upgrades, and decommissioning of equipment.
- Well-developed interpersonal skills with the ability to collaborate effectively within a team, ideally in an ICT-related role.
- Strong analytical and problem-solving abilities, with a demonstrated aptitude for lateral thinking.
- Proactive, self-motivated, and committed to maintaining a positive work ethic.
- A strong inclination toward continuous learning, research, and curiosity-driven self-improvement.
- Ability to establish and maintain productive relationships with stakeholders.
- Proven time management skills, with the ability to prioritize tasks effectively to meet deadlines and achieve objectives.

Key Responsibilities:

- Provide onsite and remote technical support for End User Computing (EUC) infrastructure at the local office, including laptops, printers/scanners, mobile devices, and tablets. This includes supporting Windows 10/11, Citrix, Virtual Desktop Infrastructure, and Microsoft Office 365.
- Deliver Level 2/3 ICT technical support for commercial software applications used by local staff.
- Manage and distribute the ICT laptop and desktop fleet, ensuring accurate updates in asset registers (ServiceNow).
- Configure and support networked multi-function devices (Papercut).
- Provide and support ICT assistive technologies.
- Facilitate office refits and relocations of ICT end-user hardware.
- Monitor and manage ticket queues, triaging and resolving tickets efficiently (ServiceNow).
- Assist users with video conferencing and telephony, including Microsoft Teams.
- Deliver day-to-day IT support to ABS staff, including VIP personnel.
- Experience with Microsoft Endpoint Configuration Manager (Cloud-based or On-Premises).
- Knowledge of Active Directory and Microsoft Intune is advantageous.

Please note this job closes on Thursday 5pm Melbourne time so apply ASAP as applicants submitted after this will not be considered. Reach out to jaylene.quiaonza@peoplebank.com.au for any queries.

#J-18808-Ljbffr

  • ICT Support Officer

    2 weeks ago

    City of Greater Dandenong, Australia Peoplebank Australia Ltd Full time

    Level 2/3 Support Engineer/EUC TechnicianWe are recruiting for one of our Federal Government clients for a 12m contract. This role is based in Dandenong, so perfect for someone based in the South Eastern suburbs. You must be an Australian Citizen to apply for this role.What will you bring to the role?Strong ICT technical skills with a demonstrated ability to...

  • ICT Support Officer

    2 weeks ago

    Dandenong, Victoria, Australia Peoplebank Australia Ltd Full time

    Level 2/3 Support Engineer/EUC TechnicianWe are recruiting for one of our Federal Government clients for a 12m contract. This role is based in Dandenong, so perfect for someone based in the South Eastern suburbs. You must be an Australian Citizen to apply for this role.What will you bring to the role?Strong ICT technical skills with a demonstrated ability to...

  • ICT Technical Support Specialist

    2 weeks ago

    City of Greater Dandenong, Australia beBeeTechnical Full time $90,000 - $120,000

    We are seeking a skilled and motivated ICT Support professional to join our team. The ICT Support role is a challenging and rewarding position that requires a highly skilled individual to provide essential frontline IT support services.Key Responsibilities:IT Service Delivery: Provide end-to-end IT support for users and equipment, ensuring operational...

  • ICT Support Technician

    2 weeks ago

    City of Greater Dandenong, Australia Comcare (Australian Government) Full time

    Join a supportive, high performing and collaborative, values based organisation.This is a Full Time (1.0 FTE) ongoing role, at our Keysborough campus.At Haileybury, we are leading the way in redefining education and are seeking an innovative and people focused professional to join the ICT team, based at Keysborough.The role of the ICT Support Technician...

  • ICT Support Technician

    1 week ago

    City of Greater Dandenong, Australia Comcare (Australian Government) Full time

    - Join a supportive, high performing and collaborative, values based organisation.- This is a Full Time (1.0 FTE) ongoing role, at our Keysborough campus.At Haileybury, we are leading the way in redefining education and are seeking an innovative and people focused professional to join the ICT team, based at Keysborough.The role of the ICT Support Technician...

  • As03 Ict Support Officer

    6 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Join the Auditor-General’s Department as an ASO3 ICT Support Officer in an ongoing role. **Your new company** The Auditor-General’s Department are a trusted and independent body that ensure government accountability, whilst influencing stronger performance outcomes for the public sector in South Australia. The department have 120+ employees split...

  • ICT Systems Technician

    2 weeks ago

    City of Greater Dandenong, Australia beBeeSupport Full time $69,150 - $97,969

    ICT Support SpecialistThe role of ICT Support Specialist involves providing end-to-end technical support to users and equipment, ensuring operational continuity and adhering to industry standards. This includes managing user accounts, troubleshooting hardware and software issues, and maintaining the IT asset database.About YouWe are seeking a highly skilled...

  • ICT Support Officer

    4 days ago

    NSW - Sydney - City & Inner West, Australia DirectIT Pty Ltd Full time

    Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management system. This is a full time position with a base salary of circa $80-90k, plus super, being offered Your tasks will include:- • Maintaining ICT knowledge base with system...

  • Ict Support Officer

    3 days ago

    Greater Adelaide SA, Australia HAYS Full time

    An opportunity for an ICT Support Officer based in Adelaide Hills for an initial 6-month contract **Your new company** The organization in South Australia is responsible for managing the public education system in the state. Their goal is to provide world-class primary and secondary education in all areas of the curriculum, while also working closely with...

  • Expert ICT Professional Wanted

    2 weeks ago

    Dandenong, Victoria, Australia beBeeTechnical Full time $60,000 - $95,000

    ICT Technical Support SpecialistWe are seeking an experienced ICT professional for a 12-month contract with one of our government clients. This position is based in Dandenong, making it ideal for candidates residing in the South Eastern suburbs. Only Australian citizens can apply.Strong technical skills with a demonstrated ability to quickly adapt to new...