ICT CUSTOMER SUPPORT

4 weeks ago

City of Melbourne, Australia Universal Food Impex Aust Pty Ltd Reliance Care and Support Full time

Overview

Universal Food Impex Aust Pty Ltd /Reliance Care and Support

We’re looking for an experienced IT Support Officer to support the users of technology platforms, including systems, databases, networks, desktops, cyber security and business continuity.

Benefits

- Flexibility with work hours
- Career Growth
- Work-life Balance

Responsibilities

- Provide first point of IT support including desktop support from remotely and on-site
- Diagnose and resolve technical hardware and software issues
- Ensure our IT systems, procedures and policies are maintained and adhered to at all times
- Establish and maintain effective working relationships with internal and external users
- Support post-go-live configuration and continuous improvement of clinical and operational systems, ensuring alignment with youth mental health workflows and compliance standards.
- Ensure ICT compliance by overseeing access controls, security protocols, and adherence to data privacy and governance regulations.
- Contribute to strategic planning by helping develop the digital roadmap and driving innovation through system upgrades and digital capability assessments.
- Be solutions driven and take ownership in the successful resolution of tickets by performing analysis and troubleshooting

Qualifications & Experience

- At least AQF Diploma level qualification in IT
- At least 1 year’s relevant experience
- Outstanding communication abilities
- Excellent organizational skills Demonstrable aptitude in helping others
- Up to speed with centre’s best practices
- Familiarity with dealing with patients and acting under pressure

About Company

Reliance Care Medical Centre is a Multi-disciplinary Centre with Well experienced Allied Health Clinicians ranging from Occupational Therapist, Speech Therapist, Psychologist, Behavior Therapist, Physiotherapist, Dietitian there is no waiting time we are happy to accommodate quickly

You will have the opportunity to work in a truly dynamic team in an established and rapidly growing business within the NDIS space and a medical centre. This is a role of an ICT Customer Support where you will be responsible for providing general ICT assistance.

This job is posted from Workinitiatives platform.

Salary: $70000-90000

Job Publish: 02-09-2025

Job Expire: 02-10-2025

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