ICT Support Technician

- Join a supportive, high performing and collaborative, values based organisation.
- This is a Full Time (1.0 FTE) ongoing role, at our Keysborough campus.

At Haileybury, we are leading the way in redefining education and are seeking an innovative and people focused professional to join the ICT team, based at Keysborough.

The role of the ICT Support Technician entails providing essential frontline IT support services to students, staff, and parents, ensuring effective resolution of technical issues, and maintaining smooth operations across all user groups.

About Haileybury:

Haileybury’s vision is to be recognised as a great world school. Our mission is to deliver an exceptional educational experience that fosters the growth of each student through leading teaching and learning programs, a wide array of opportunities, within a culture of high expectations, empowering students to excel.

Everything we do is centred around the Magenta Principles, striving for and achieving more than expected. Our Principles support and shape this in our daily work:

- Every student matters every day.
- Every staff member matters every day.
- One inclusive community.

Haileybury offers a flexible, diverse and inclusive workforce. We’re focused on embracing change and celebrating and nurturing our people.

Key Responsibilities:

- Support and Maintenance: Provide end-to-end IT support for users and equipment, ensuring operational continuity and adhering to ITILv4 standards. Manage user accounts, troubleshoot hardware and software issues, and maintain the IT asset database.
- Customer Service Excellence: Deliver exceptional technical support with professionalism and empathy to parents, students, and staff. Proactively meet academic staff's technical needs and maintain positive user experiences across the school community.
- Proactive Monitoring and Improvement: Utilise monitoring tools to identify and resolve potential IT issues before they impact users. Continuously improve ICT services to enhance sustainability and efficiency within the organisation.

While the primary responsibilities of the position are articulated, it is expected that the incumbent will engage with the School community and participate fully in a range of events and activities.

About You:

At Haileybury we are seeking exceptional people. We are looking for a team player who brings the following skills and experience:

- Minimum 2+ years of end-user support experience.
- Proficient in Microsoft Active Directory, Intune/SCCM, and Apple iOS device management.
- Certified in Microsoft 365 Endpoint Administrator Associate and CompTIA A+.
- Familiarity with current protocols, operating systems, and IT standards.
- Customer service-oriented with strong prioritisation skills, effective communication, self-motivated team player capable of independent work in a small team.

If this sounds like you, we encourage you to apply to join the team at Haileybury where we aim to create a supportive culture and learning environment that fosters both academic achievement and personal growth for our staff and students.

Why work for us?

- Competitive salary, with further career development and opportunities.
- Ongoing professional and personal development.
- Excellent on-site facilities, grounds and working environment.
- Secondment opportunities and pathways to other Melbourne campuses, Haileybury Rendall School Darwin and Haileybury Senior School Tianjin.
- Supportive, hybrid and flexible work options.
- Employee leave benefits such as paid parental leave and additional personal leave.
- Employee Assistance Program (EAP).
- Various financial benefits to employees through discount partnership programs and salary packaging options.

Want to find out more?

To view the position description, please click on the attachment below. For all inquiries, please contact the People and Culture Team via peopleandculture@haileybury.com.au.

To apply, please click on the “Apply Now” button to be redirected to our online recruitment portal.

Applications close; (10:00 am), Monday, 10 March 2025.

Please note that successful applicants must have the right to work in Australia, National Police Check and Working With Children Check.

Haileybury is committed to the protection and the promotion of a culturally safe and supportive working environment for diverse communities. The successful applicant will be required to satisfy child protection screening, and adhere at all times to the school's Child Safety and Wellbeing policy, (https://www.haileybury.com.au/policies).

Haileybury is an equal opportunity employer. We celebrate diversity and creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.

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