Senior ICT Support Officer

Shape the future of education with purpose-driven innovation. Work hands-on with cutting-edge tech across diverse platforms. Fuel your growth with endless learning and upskilling opportunities.

We’re offering an exceptional opportunity for a client-focused Senior ICT Support Officer (On-site) to join a vibrant secondary college community.

This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.

About the Role

In this role, you’ll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:

- Providing frontline ICT support to staff and students, including troubleshooting, service desk ticketing, and escalation where required.
- Assisting with the maintenance and administration of the school’s ICT systems, including end-user devices, classroom technology, and network services.
- Supporting the deployment, configuration, and day-to-day use of Google Workspace for Education (Docs, Sheets, Slides) alongside Microsoft Office 365 tools.
- Providing technical support for mail systems (Gmail/Exchange), SharePoint, Teams, web platforms, VOIP, and backups.
- Assisting with the monitoring and resolution of system alerts, ensuring minimal disruption to teaching and learning.
- Participating in IT projects, including rollouts, upgrades, and cloud-based implementations, under the guidance of the senior staff.
- Contributing to cyber security awareness by following RTG’s best practice standards and policies.
- Documenting support activities and contributing to knowledge sharing within the team.

What You Bring

We’re looking for a motivated and service-oriented ICT professional who enjoys solving problems, supporting users, and working as part of a collaborative team.

- 3-5 years' experience in Level 1/2 technical support, with proven ability to document, monitor, and resolve issues efficiently.
- Experience providing ICT support across service desk operations, troubleshooting, and escalations.
- Working knowledge of Google Workspace for Education and Google Cloud services, with additional exposure to Microsoft Office 365 and Azure.
- Familiarity with systems administration, enterprise security practices, LAN/WAN networking, and device management.
- Practical experience resolving technical issues across desktop, mobile, and cloud platforms.
- Strong communication and interpersonal skills, with the ability to support both staff and students effectively.
- Experience with Synergetic and Schoolbox is desirable but not essential.
- Experience in administering JAMF or other MDM systems.
- Previous experience working with a managed services provider (MSP) is advantageous but not essential.
- A current, valid Australian driver’s license and access to your own car.

Preferred Skills

- Strong critical thinking abilities to diagnose and resolve issues with precision.
- Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.

Why join us?

We are agile and nimble and provide our people with challenging work whilst providing work-life balance.

- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always strive to stay a step ahead.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more.

Who is Reflex Technology Group?

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that we can make a difference – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward.

Become part of our dynamic team and help us drive strategies, solutions, and support that ensure our customers have the ultimate technology experience.

Please Note: This is a full-time (on-site) role. Successful candidates will need to undergo a National Criminal History Check and Working with Children Check.

ICT Support Officers deliver customer-focused support by maintaining IT infrastructure, resolving technical issues, and providing guidance & education

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