ICT Support Officer

3 days ago

Council of the City of Sydney, Australia Duratec Australia Full time

Apply now Job no: 496439
Work type: FT - White
Location: Sydney
Categories: Information Technology

Newington office

Full time Monday – Friday

Suit someone with a customer service flair and passion for IT

Overview

Working closely with our ICT Staff based in our Head Office in Perth, you will be responsible for all ICT support and helpdesk enquiries across the business.

Responsibilities

- Answer incoming support calls and provide resolution within SLA using our call logging system

- User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications

- Desktop and Laptop SOE deployment, support, and repair

- Administration and support of various peripheral devices

- Handheld Device deployment and support (including smartphones and other iOS devices)

- Application installation, upgrades, configuration, and support

- Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)

- Organising warranty and repairs for faulty devices

- Purchasing, stock and asset management using our asset management system

Qualifications

ABOUT YOU

You can work autonomously, have excellent communication skills and naturally, have a customer service flair along with;

- 0-2 years experience

- Strong administration and troubleshooting skills across Windows 10/11

- Windows Server 2016-2025 and Microsoft Office 365 basic administration and support experience

- Record keeping and asset management experience

Benefits

- Ongoing rewards & recognition programs

- Access to everyday discounts from Australia’s leading retailers with Flare

- Paid parental leave

- Employee referral programs up to $2000

- Salary sacrifice options

- Employee Assistance Program

- Novated lease options

- First Aid and Mental First Aid Support Officers

Submit your resume today and start a conversation with one of our recruiters. This role is subject to a pre-employment medical and background checks.

About Us

The Duratec group of Companies is an ASX listed, solutions–driven business specialising in the protection, remediation, and enhancement of steel and concrete structures. We provide whole-of-life engineering, construction, and maintenance services with a Company focus on sustainably extending the life of the built environment. We’ve been around since 2010 giving us solid foundations and we’re currently on an exciting trajectory of growth.

Operating across Australia and Papua New Guinea, we work on projects in Defence, mining, energy, marine, infrastructure, and building and facades. Our reputation for collaboration and successful project delivery has resulted in Australia-wide expansion of the business and we’re dedicated to forming new branches across Australasia.

We have a workforce of approximately 1,300 people across 25 locations spanning every State and Territory in Australia. We have an exciting future ahead and it’s a great time to join the team

We are committed to building a workplace culture that values diversity and inclusion. We encourage the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

Advertised: 18 Aug 2025 AUS Eastern Standard Time
Applications close:

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