Service Desk Analyst
3 weeks ago
Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.
Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.
We’re on the lookout for a motivated and service-focused Service Desk Analyst to join our IT Operations team. If you're passionate about providing exceptional IT support and thrive in a fast-paced environment, this is a great opportunity to take the next step in your career.
About the Role
As a Service Desk Analyst, you’ll be the first point of contact for IT support across our Store Support Office, Distribution Centre and national store network. You’ll be responsible for triaging and resolving Level 1 technical issues, supporting end users, and helping keep our tech running smoothly every day.
What You’ll Be Doing:
- Providing responsive Level 1 support via phone, email, remote access and on-site visits
- Troubleshooting and resolving hardware and software issues
- Supporting onboarding and offboarding activities
- Escalating Priority 1 incidents in line with Major Incident protocols
- Maintaining accurate ticket records and meeting SLA targets
- Coordinating device replacements and ensuring efficient asset management
WHAT’S IN IT FOR YOU… ✨
- We're accelerating our growth across Australia and New Zealand – when we grow, you grow 📈
- Training pathways designed to encourage personal growth and professional development
- Employee discount – enjoy great savings across our range
- Family discount to support the people who matter most
- Paid parental leave for both primary and secondary carers
- Annual flu shots to help keep you healthy
- Hybrid working – 4 days in the office, 1 day from home for better balance
- A dynamic, friendly team environment where you’ll be challenged and supported to achieve personal and business goals
- Access to our Employee Assistance Program for additional wellbeing support
- Free EV Charging
- Opportunity to join the on-call IT support roster with additional paid loading for after-hours and weekend support.
Our Store Support office is closed from 24th December - 5th January - please not recruitment will slow down during this time.
Please note;
- Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
- Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.
Click 'Apply' now
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