Service Desk Analyst

6 days ago

Melbourne, Australia Granite Consulting Full time

Amazing culture
- Melbourne based with some regional travel
- Focus on high level stakeholder service

The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.

In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.

Essential:

- Minimum of 2-3 years’ experience in an IT support/helpdesk/service desk role within a medium to large environment.
- Proven expert analytical skills with the ability to identify and manage customer issues and contribute to the development of high level solutions, whilst managing customer expectations
- Demonstrated hardware diagnostic skills
- Needs own vehicle and licence

Desirable:

- Tertiary qualifications in computing
- Previous experience working for a large multi-site organisation
- Previous experience working in a health care environment

IT Service Desk Analysts may be required to participate in the on-call and after hour’s roster and additionally, travel to locations for work purposes both within the state and/or interstate may be required from time to time.

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