Service Desk Analyst

1 day ago

Melbourne City Centre, Australia Empire Careers Full time

Contact Name : Shane Driver

Contact Phone : 07 3231 1214

Location : Melbourne CBD

Job Type : Contract

Job Salary : $40 - $47 per hour

** Contract role - Service Desk Analyst - Melbourne **

**The company**

**We are partnering with a global law firm to recruit an experienced Service Desk Analyst - 3 month initial contract. This role is looking for someone with exceptional customer service experience for their Melbourne office.**

**The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls or in person; systems operations, records administration as well as second level technical support.**

**Responsibilities**
- Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software, and other equipment
- Technical troubleshooting and problem resolution
- Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
- AV and VC setup and assistance
- 1st and 2nd level phone support
- Incident management (ITIL framework, root cause analysis, continuous improvement)
- Hardware support
- Asset management (ITIL framework, data integrity and records maintained).

***
**Skills required.**
- Exceptional customer service skills
- Experience in Windows 10, MS Office 365, MS Teams and Teams Calling
- Document management system experience
- Strong technical troubleshooting skills
- Service Desk and audio-visual experience
- The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.
- Strong technical, analytical and problem-solving skills.
- Excellent teamwork and interpersonal skills

**Shane Driver**

**Ref No**:SD23980

**Phone**: 0431 545 882

Please send your CV in Microsoft Word format.

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