Desktop Support Officer(Part-time) – Railway Estate, Queensland, Australia

2 days ago

Townsville City, Australia Axiom Technologies Full time

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Technical Skills and Experience

- Desired Experience:
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools, installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes

- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and highly detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-Depth Knowledge

- Microsoft Office applications
- PC Laptop hardware
- PC Laptop peripherals, including printers

Basic Knowledge

- Active Directory
- Exchange
- Apple OS
- SCCM

IT Qualifications

At least two of the following:

- PC Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

Experience in a similar role

- 1 year of relevant experience.
- Freshers and IT Students are also Welcome.

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

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