Desktop Support Officer

About Axiom Technologies

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium and large‑scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Job Overview

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

- 4+ years of experience in Level 2/3 desktop support.

- Windows 10 or 11 admin troubleshooting experience with Intune, cloud and thick‑build machines.

- Keep up with Windows App and Update release information.

- Provide Web application support for Edge or Chrome.

- Provide Cloud application support (collaborate with app owners where required).

- Support 3rd‑party applications like Microsoft, Java and Adobe (raise cases with the vendor where required).

- Familiar with AppV applications, MS Store Apps and packaged applications.

- Troubleshoot/find root cause for general performance issues.

- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones.

- Office license management or troubleshooting.

- Keep up with release information for MS Office and security updates.

- Support Office issues for native laptop or cloud applications.

- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues.

- Knowledge of Active Directory and Group Policies. PowerShell scripting knowledge is must.

- Ability to coordinate with various technical groups and can fix issues remotely for the users.

- Should be able to fix and troubleshoot all the application issues deployed on end‑user systems (e.g. app login failures, app not installed, software installation failures).

- Good client management and communication skills.

- Should be able to troubleshoot if any application is not working due to network‑related issues.

- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do compatibility testing of web‑based applications with Chrome and Edge.

- Good understanding of ITIL concept & ticketing tool.

- Accurately document all work performed through ticketing system including details.

Personal Attributes

- Good knowledge of infrastructure support.

- Strong analytical and problem‑solving capabilities.

- Well organized and extremely detail‑oriented.

- Strong customer service ethic and great communication skills, both oral and written.

- Passionate about delivering quality no matter what you are doing.

- Can work both independently and in a collaborative team‑oriented environment.

- A self‑starter, motivated to push the limits and think outside the box.

- Fondness for solutions that are simple, elegant, and effective.

- Ability to work with and maintain confidential information.

In‑depth Knowledge of

- Microsoft Office applications.

- PC/Laptop hardware.

- PC/Laptop peripherals, including printers.

Basic Knowledge of

- Active Directory.

- Exchange.

- Apple OS.

- SCCM.

IT Qualifications

- PC/Laptop OEM Maintenance Certification.

- CompTIA A+ Certification.

- Microsoft Certified IT Professional (MCITP) certification in the desktop area.

- Microsoft Office Specialist (MOS) Certification.

Experience in a Similar Role

- 3+ years of relevant experience.

Application

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com.

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