Desktop Support Officer

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

- 2+ years of Experience in Level 1/2 desktop support.

- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines

- Keep up with Windows App and Update release information

- Provide Web application support for Edge or Chrome

- Provide Cloud application support (collaborate with app owners where required)

- Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)

- Support MS Teams issues, including video, audio, and performance

- Familiar with AppV applications, MS Store Apps, and packaged applications

- Troubleshoot / find root cause for general performance issues

- Troubleshoot laptop hardware issues such as the monitor, mouse, headset, and phones

- Office license management or troubleshooting

- Keep up with release information for MS Office and security updates

- Support Office issues for native laptop or cloud applications

- Collaborate with the MS Outlook app owner when required to find the root cause for Outlook issues

- Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.

- Ability to coordinate with various technical groups and can fix issues remotely for the users.

- Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)

- Good Client management and communication skills.

- Should be able to troubleshoot if any application is not working due to network related issues.

- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.

- Good Understanding of ITIL concept & ticketing tool.

- Accurately document all work performed through ticketing system including details.

Personal Attributes

- Good knowledge of Infrastructure support.

- Strong analytical and problem‑solving capabilities

- Well organized and extremely detail‑oriented

- Strong customer service ethic and great communication skills, both oral and written

- Passionate about delivering quality no matter what you are doing

- Can work both independently and in a collaborative team‑oriented environment

- A self‑starter, motivated to push the limits and think outside of the box

- Fondness for solutions that are simple, elegant, and effective

- Ability to work with and maintain confidential information

In‑depth Knowledge of

- Microsoft Office applications

- PC/Laptop hardware

- PC/Laptop peripherals, including printers

Basic Knowledge of

- Active Directory

- Exchange

- Apple OS

- SCCM

IT Qualifications

At least two of the following:

- PC/Laptop OEM Maintenance Certification

- CompTIA A+ Certification

- Microsoft Certified IT Professional (MCITP) certification in the desktop area

- Microsoft Office Specialist (MOS) Certification

Experience in a Similar Role

- 3+ years of relevant experience.

What Next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com

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