Dispatch and Logistics Coordinator

6 days ago

City of Melbourne, Australia Nationwide Group Full time

Join a Fast-Paced, Supportive Team in a role that makes a Real Difference

Noble Park Location | Free Onsite Parking & Gym | Employee Benefits Included

About Us

Nationwide Group (NWG) is Australia’s largest provider of emergency roadside assistance, towing, transport, and storage solutions. With a team of 770+ dedicated professionals, including 550+ drivers. We operate 24/7, 365 days a year, helping to keep Australians moving.

We’re a trusted partner of government bodies, law enforcement, road authorities, and leading automotive clubs, known for our commitment to safety, reliability, and integrity.

About the Role

Ready to step into a role where every day is different — and your coordination skills really matter?

We’re looking for a Dispatch and Logistics Coordinator to join our high-energy team. You’ll play a key role in managing schedules, dispatching jobs, and providing real-time updates to both our customers and Tow Truck Operators (TTOs).

If you thrive in fast-paced environments, love solving problems, and enjoy being part of a collaborative and supportive team, this is your opportunity to shine.

What You’ll Bring

- Effective communication skills – You can clearly and professionally communicate with customers, operators, and internal teams.
- Customer service experience – You’ve worked in fast-paced service or coordination roles before (preferred).
- Excellent time management – You can juggle multiple priorities and stay cool under pressure.
- Attention to detail – You take pride in getting the details right, every time.
- Team spirit – You love being part of a team that has each other’s backs.
- Problem-solving mindset – Quick thinker who knows when to escalate issues.
- Technically confident – Comfortable using phones, emails, and booking software (training provided).
- Goal-driven – Motivated to hit KPIs and contribute to team success.

Why Work With Us?

At Nationwide Group, you’re not just a number, you’re part of a team that values:

- Thriving People – We’re committed to creating meaningful and enjoyable workplace experiences.
- Professional Growth – Ongoing training and development opportunities to help you build your career.
- IACT Values – We live and breathe Innovation, Accountability, Care, and Teamwork.
- Great Perks – Free onsite parking, gym access, discounted insurance and accommodation, and more

Ready to Apply?

To apply, submit your resume and cover letter in .docx or .pdf format.

Please note:

A police check will be required for successful candidates.

Recruitment agencies, thanks for your interest, but we’ve got this one covered.

Only shortlisted candidates will be contacted.

Join us and be part of a company that’s always moving forward, just like the people we help every day.

About Nationwide Group

Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

Operating in Victoria, NSW, ACT, Queensland, and Western Australia, Nationwide Group is an industry-leading and award-winning certified business with a workforce in excess of 700 representatives, including 400+ drivers operating 24 hours a day, 365 days a year.

We believe in:

- Innovation - seek to create a better way.
- Accountability - own it, see it through.
- Courage - challenge yourself and others to grow
- Teamwork - together, we achieve more

FAQ

Only shortlisted candidates will be contacted.

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