Customer Support Coordinator
3 weeks ago
Overview
Love Where You Work Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our vibrant Robina Office on the Gold Coast, you'll work within the busy Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get them to site.
Responsibilities
- Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to your customers
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.
Benefits
- Be supported by a management team that has a culture where you matter
- Ongoing learning and development opportunities to help build your skills and reach your potential
- No two days are the same and no two customers are the same - so learn each and everyday on the job
- Metricon Homes – Australia's largest Home Builder for the 9th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
Qualifications
- Experience working within a project management or customer focused role
- Ability to manage a portfolio of customers at different stages through the pre-construction journey
- Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
- Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
- Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
- Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
- Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member
- Intermediate Microsoft WORD and EXCEL computer skills; and
- Highly organised – ability to multi-task and deal with a variety of activities.
#J-18808-Ljbffr
-
Customer Experience Support Coordinator
2 weeks ago
Gold Coast, Queensland, Australia ABI Interiors Full time $104,000 - $130,878 per yearWe are looking for a one full time and one casual Customer Experience Support Coordinator to join our Customer Experience Team on the Gold Coast.You will be responsible for responding to and solving customer enquiries over the phone, in person, and via email, online, or social media. If you are interested in customer experience and would like to be part of a...
-
Disability Support Facilitator
7 days ago
Gold Coast, Queensland, Australia Hays | Office Support Full time $60,000 - $90,000 per yearSeeking an experienced Disability Support Facilitator Your new company Our client is seeking a Disability Support Facilitator to join their team. They're a trusted NDIS provider based on the Gold Coast. The team delivers personalised support tailored to everyone's lifestyle, goals, and aspirations. Their mission is to empower and respect every person...
-
Customer Service
2 weeks ago
Gold Coast City, Australia CIVILMART Full timeCustomer Service & Sales Coordinator - Gold Coast Posted: 21/10/2025 Closing Date: 29/11/2025 Job Type: Salaried Full Time Location: Gold Coast Job Category: Administration,Customer Service,Sales About Us: Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step...
-
Ndis Support Coordinator
2 weeks ago
Gold Coast, Australia ProCare Australia Full timePermanent, Full Time role based in Molendinar with opportunity to Work From Home - Professional development, including training from Support Coordination Academy - $83,486 PA + Super + Salary Sacrifice. Friendly, supportive workplace culture **ProCare Australia is the leading specialist recruitment agency for the community service industry in Australia,...
-
NDIS Support Coordinator
2 weeks ago
Gold Coast, Queensland, Australia Healthy Emporium Full time $60,000 - $90,000 per year Join Our Team & Make a DifferenceLocation: Gold Coast, Brisbane, Sunshine CoastAre you passionate about making a real difference in people's lives? We've got just the opportunity for youWe're on the hunt for another Support Coordinator to join our dynamic and growing team at Healthy EmporiumHere's what's on offer:Work from Home (after some exciting...
-
NDIS Support Coordinator
2 weeks ago
Gold Coast, Queensland, Australia The Plan Assist Co. Full time $60,000 - $80,000 per yearAbout usWe are a small, Registered, NDIS Support Coordination business based on the Gold Coast, experiencing growth and focused on positive outcomes. We are a friendly and welcoming space, looking for the next super star to join us to support in this casual to permanent role, offering flexibility and up to full-time hours.Qualifications & experienceRelevant...
-
▷ (Apply Now) Customer Admissions Coordinator
3 weeks ago
Gold Coast City, Australia Infinite Aged Care Pty Ltd Full timeInfinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to...
-
Customer Service Officer
3 weeks ago
Gold Coast City, Australia Programmed Full timeOverview Customer Service Officer - Yatala (Training at Carole Park) PERSOLKELLY is seeking a Customer Service Officer to join our client’s team in a full-time, permanent role. This role is ideal for someone who thrives in a busy, fast-paced environment and enjoys variety - combining customer service, stock coordination, and administrative...
-
Family Support Coordinator
2 weeks ago
Gold Coast, Queensland, Australia Department of Education Full time $104,000 - $130,878 per yearUpper Coomera State College are looking for a passionate Family Support Coordinator to support our youngest learners as they begin their school journey. In this exciting pilot role, you'll partner with families, staff, and community services to strengthen early transitions and set the foundation for lifelong learning.If you're driven to make a real impact in...
-
Coordinator
3 days ago
Gold Coast City, Australia Officeworks Ltd Full timeOverview Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Nerang store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing...
