Technical Support Specialist

2 days ago


Sydney, New South Wales, Australia Circle Cardiovascular Imaging Full time
Overview

Do you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring

About Circle Cardiovascular Imaging:

Circle's vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular' s CVI42 is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview

Reporting directly to the Senior Manager, Global Solutions and Support, the Technical Support Specialist will provide remote and onsite technical software support for Circle's growing portfolio of imaging products to our large customer base throughout the Asia Pacific region. This position is to be sourced in Australia with a preference for Eastern Australia (Melbourne, Sydney, Adelaide). The regular working hours for this position are scheduled between 8:00am to 5:00pm local time, however due to the nature of the position and on occasion, this position may cover other time zones.

The candidate will seek to excel at solving customer problems, to analyze, categorize and prioritize customer issues; to provide consultative services on customers' system infrastructure and to facilitate optimal cardiology and radiology workflows.

This position is actively engaged in clinical production troubleshooting and the ability to shift priorities easily and effectively is critical to success in the role.

Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position-specific duties as required.

- Maintaining an excellent knowledge of Circle's product suite and the field of cardiovascular imaging.

- Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, understanding customer infrastructure, and providing recommendations for dealing with performance, system capacity and business continuity

- Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.

- To assist in the development and maintenance of various support tools and

- Documentation of all customer feedback / issues and communicating those issues through our ticketing system

- Assist in remote installation and configuration support for Circle products for customer sites.

- Assist in the development, enhancement, documenting, communicating and promotion of the adherence to any department

- Assess company needs and support initiatives that improve the company's ability to deliver exemplary customer support

- Promote a team environment that strives to provide exemplary service to the End Users and Distributor/OEM partners within the confines of department

- Be a role model for the company

- The candidate will be expected to participate in an on-call rotation for customer support

- Limited travel may be required to provide on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 10% of work

Qualifications

Required Skills/Experience:

- Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse

- Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills in English.

- At least 5 years' experience in previous support roles, preferably within the realm of the medical imaging sector. Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed

- A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers

- A solid understanding of LAN and WAN networking, switching, routing and

- Experience with medical industry software and hardware is highly desirable; DICOM, PACS and

- Experience with system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active

- Familiarity with JavaScript coding is desirable.

- Detail oriented and have excellent follow through

- Given the distributed Support Team structure the candidate needs to be comfortable in a self-directed working environment.

- Experience in introducing multi-user software systems in enterprise environments is mandatory.

Beneficial Skills/Experience

- Scripting and/or DevOps experience including experience with related toolsets and best practices is

- Exposure / experience with cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google cloud or similar is highly

- The ability to speak additional languages fluently (Mandarin preferred) would be

Educational Requirements

- Real-world support / IT experience is mandatory.

- An IT focused technical diploma or similar.

Benefits

- Competitive compensation and vacation

- Flexible working arrangements

- Employee Wellness Program

- Professional development and tuition reimbursement program

- Gratifying internal recognition/kudos programs

- Annual salary review – based on company and individual performance

- Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $95,000

    Technical Support SpecialistWe're seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing exceptional technical support to end-users, resolving hardware and software issues promptly and effectively.Key Responsibilities:Install, configure, and maintain desktops, laptops,...


  • Sydney, New South Wales, Australia beBeeField Full time $70,000 - $75,000

    Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. In this role, you will play a vital part in delivering technical support and service excellence across customer sites.As a key member of the Field Services team, you will work closely with the Service Manager to provide a full range of technical...


  • Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our customer service team.This role involves owning and resolving complex customer technical issues through troubleshooting and problem-solving.You will collaborate with cross-functional teams, leveraging tools and best practices to deliver exceptional customer...


  • Sydney, New South Wales, Australia beBeeComputer Full time $90,000 - $120,000

    Technical Support SpecialistThe role of a Technical Support Specialist involves providing expert assistance to ensure the smooth operation of computer systems.Key Responsibilities:Offer technical guidance and support to guarantee system stability and efficiency.Monitor system performance, identifying areas for improvement and implementing...


  • Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $80,000

    Technical Support Specialist OverviewOur Technical Support Specialists work collaboratively in a team to provide expert support to customers, partners, and large enterprises. They leverage their technical knowledge to resolve issues and deliver exceptional customer experiences.Key ResponsibilitiesServe as a trusted advisor, providing level 1-2 support for...


  • Sydney, New South Wales, Australia beBeeSupport Full time $110,000 - $155,000

    Job DescriptionWe are seeking a skilled Technical Support Specialist to troubleshoot and resolve customer technical issues.This role allows you to work independently and collaboratively with internal teams to deliver exceptional support.


  • Sydney, New South Wales, Australia beBeeCustomer Full time

    Technical Support Specialist Role">We are seeking an experienced Technical Support Specialist to join our team in Sydney. As a key member of our Customer Support function, you will be responsible for handling complex customer inquiries, providing guidance and expertise to other support team members, and collaborating with internal and external product...


  • Sydney, New South Wales, Australia beBeeTechnician Full time $60,000 - $80,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide high-quality technical services and support to our clients.The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work independently with minimal supervision.The successful candidate will be...


  • Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $85,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our products or services.Your primary objective will be to diagnose and...


  • Sydney, New South Wales, Australia Jomablue Full time

    Join or sign in to find your next jobJoin to apply for the Technical Support Specialist role at JomablueJoin to apply for the Technical Support Specialist role at JomablueGet AI-powered advice on this job and more exclusive features.About UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite...