National Key Accounts and Portal Coordinator

3 weeks ago

Sydney, Australia Otis Elevator Co. Full time

* Permanent role* Office-based - 5 days a week, based in our Sydney CBD office* Reports to the Delivery Operations Leader* Provide support to the National Key Accounts Manager by preparing monthly reports and communicating compliance-related updates.* Managing customer portals and collaborating with the Finance team to resolve invoicing queries.* Coordinate with local branches—including Admins, Service Project Managers, Service Managers, Service Account Representatives, and Mechanics—to ensure timely and accurate completion of documentation required by external customer portals.* Liaise with Service Field Operations to stay updated on operational changes and requirements.* Host monthly meetings with local administrators to identify and address gaps in portal compliance.* Communicate effectively with customers and internal stakeholders regarding contractual obligations and updates.* Proactively seek opportunities to enhance service delivery to key customers and promote accountability across business units.* Minimum 3 years of experience in Service Customer Account Management.* Strong stakeholder engagement and relationship-building skills.* Proficiency in Microsoft Office and solid IT/computer literacy.* Industry experience in lift, construction, or manufacturing is highly desirable.* Organized, adaptable, and have a collaborative mindset.* Detail-oriented professional with a passion for coordination and customer service* Good communication skills—both verbal and written.* Ability to manage priorities, meet deadlines, and work independently.* Robust compensation and benefits packages* Be part of TIME 2025 World's Best Employers.* Meaningful career opportunities for people to grow through excellent Learning programs.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
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