Customer Experience Officer

Job Category: Community Services & Development

headspace Tweed is currently seeking a friendly and proactive individual to join our reception team.The Customer Experience Officer supports high levels of customer service in the team by ensuring contact with young people, family and friends is marked by professionalism, compassion and integrity. This role is vital in connecting people to supports and information in a timely way whilst ensuring they feel heard and valued by the service.

Please be advised that this position is on a part-time basis till 30 June 2026.

Job Description

Your role as the Customer Experience officer headspace, will allow you to:

- Support high levels of customer service by ensuring contact with young people, family and friends is marked by professionalism, compassion and integrity
- Play a vital role in connecting people to supports and information
- Ensuring those visiting our services feel heard and valued by the service

Joining us, you'll work alongside a team of dedicated individuals who are focused on making a difference. Your work will be diverse and impactful/meaningful. This role is a great opportunity to step into a customer facing support role within mental health service.

We are looking for a passionate individual with a desire to make a difference. The successful candidate will have:

- Previous experience in a customer service role in a service organisation, with experience working with a diverse community including young people who may present in distress
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
- Demonstrated high level of organisational skills including an ability to identify and prioritise issues, problem solve, generate solutions, and work collaboratively to achieve a successful outcome
- Ability to use technology to effectively undertake a wide range of administrative functions

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options

We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.

Social Futures is an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children and a National Police Check are mandatory requirements for all staff.

How to Apply:

A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.

To access a position description please click apply or click here

For more information about Social Futures please visit our website:

For further information, please contact Damien Becker on 0466 006 495

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