Customer Experience Consultant

2 days ago

Newcastle, New South Wales, Australia Newcastle Permanent Full time $60,000 - $80,000 per year

About the role

We are looking for a passionate and motivated Customer Experience Consultant to join our Customer Contact Centre team in Newcastle. This full-time position offers a rotating roster, with shifts between Monday to Friday (8am - 6pm) and on average one Saturday shift (9am - 2pm) every four weeks.

Our Customer Experience Consultants are essential to our success at Newcastle Permanent, and their dedication has made a significant impact. We're looking for individuals who share this passion and are committed to delivering exceptional customer service. Each day brings something new, and you'll receive comprehensive training to ensure you're equipped to handle all customer queries. After training, a hybrid work arrangement is available.

What will your key responsibilities include?

  • Act as first point of contact, positively interacting with customers over the phone.
  • Identifying customer needs and offering quality support and appropriate solutions with our comprehensive range of products and services.
  • Strive towards achieving personal targets.

What are we looking for?

  • Customer service experience; contact centre experience is highly regarded.
  • Excellent attention to detail.
  • Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.
  • Proficient computer skills, and the ability to learn new systems.
  • Positive attitude, with the ability to respond well within fast paced environment.
  • Being able to adapt, with a willingness to embrace ever present change.
  • Ability to work in a small team, while always encouraging those around you.

About us

We're Newcastle Permanent, part of NGM Group, and we've been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Health and wellbeing
; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back;
Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

Professional advancement
; recognition programs and employee referral program.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

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