Customer Experience Partner

Customer Experience Partner - Domain

Job Description

Software / platform support for Real Estate Agency clients.

- Technical / account queries via phone, email, chat and tickets.
- Hybrid working, sociable team and career development opportunities.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

About the Role

As a Customer Experience Partner and under the wing of an experienced Team Leader, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients that are valuable customers of our core products - from our property listings platforms through to our data-driven Agent solutions.

In this busy role, you will assist with an array of technical and account-related enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.

Sitting within an experienced and close-knit team in our Pyrmont office, this is an opportunity for a passionate and resilient problem-solver to plug into a sociable team culture, with plenty of opportunities for career progression through our bespoke development plans.

Why Join Us

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Our much-loved approach to flexible hybrid working
- Mentoring and leadership programs, with access to Learning & Development tools
- First rate parental leave and support for working parents
- Regular social events including our famous Innovation Days

In a typical day you can expect to

- Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
- Manage mostly inbound enquiries via phone, live chat, and email.
- Troubleshoot technical issues and create Jira tickets when required.
- Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
- Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
- Provide technical support to our internal Sales and Implementation teams when needed.
- Expand your knowledge to become an industry expert within the Real Estate / Developer space.

Our Ideal Person

ESSENTIALS

- Bachelor’s Degree or equivalent from an accredited university or college.
- Previous experience in fast-paced customer service / tech support roles.
- A passion for delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature
- Excellent problem-solving skills.
- A high level of confidentiality.

NICE TO HAVES

- Experience supporting tech platforms within the SaaS industry (highly preferred).
- Contact centre experience (highly preferred).
- Experience in support roles for Real Estate,PropTech, Online Sales or Advertising Sales.
- Basic knowledge of coding, XML, json or HTML.

What’s Next

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy We’re genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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