Business Improvement Officer

Overview

5221 | Community Development Facilities & Tourism | Toowoomba CBD

Provide support and solutions in a team focused on innovation and efficiency

Salary: $86,949.78 - $92,927.77 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.

Layout: Temporary Full-time position for 12 months from appointment; Part-time working arrangements may be available. Based in the Toowoomba CBD.

About the position

The Business Improvement Officer position provides support, oversight and assurance in achieving quality outcomes across a range of projects to support the Branch Manager and Principals.

The Business Improvement Officer will support the Branch Manager and Principals in identifying business needs, analysing processes and recommending solutions to improve efficiency and effectiveness. This role involves gathering and documenting requirements, assisting in the development of business cases, supporting project management activities and driving implementation.

This position is a fixed term contract with flexible work arrangements and will work under general direction.

Benefits

- CBD Parking provided.
- Professional development and learning opportunities.
- Salary sacrificing opportunities to boost your superannuation.
- Corporate discounts on selected private health insurance.
- Access to the Fitness Passport Program - access to a wide range of local health, fitness, and leisure facilities with a single membership.
- Free Flu Vaccinations and Skin Checks.
- A supportive work environment.
- Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families.

Success Criteria

To be considered for this position, applicants are encouraged to ensure their qualifications and skills align with the Success Criteria outlined in the Position Description when submitting their application.

How to apply

To apply, please submit two documents:

- Your current resume.
- A two page document addressing each of the Success Criteria in the Position Description, using workplace examples that demonstrate your experience, abilities, knowledge, and personal qualities relevant for the position. Please ensure your responses to each criterion are clearly identified, as this allows the panel to assess your suitability and score each criterion separately.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information

Please contact Megan Bowdler - Principal Strategy & Business Performance - on (07) 4688 6823 within business hours.

Closing date

The closing date for applications is at 11:45pm on Monday, 6 October 2025.

The Toowoomba region is a place with rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city, supporting diverse townships and acting as a service centre for South West Qld and North West NSW. The region is forging opportunities around the Surat Basin resource sector, education, health, transport and infrastructure investments. Growth has not come at the expense of liveability, with Toowoomba highly regarded as a family-friendly city.

Toowoomba Regional Council services a regional population of 178,500 and employs about 1,600 staff who are dedicated to delivering excellent customer service to the community, residents and visitors. We recognise that our success depends on attracting and retaining skilled and talented staff and offer a wide variety of challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

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