Business Services Manager

The Industry School, formerly the AITC, is unlike any other senior school. We’re for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces, and on the job. We’re for those young people who seek to start building real-world strengths and skills now, not only in the future.

We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualized learning goals while meeting the requirements of the Queensland Curriculum and Assessment Authority (QCAA) and the Australian Skills Quality Authority (ASQA).

Our aim is to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences that are relevant to the real world of industry.

Job Description

About the role

The new Business Services Manager role has been created to ensure the smooth and effective running of all support operations of our Toowoomba School to enable a high performing school environment delivering real outcomes for our young people and industry partners.

Reporting to the Principal and working closely with the Assistant Principal and Industry Engagement Manager, this role leads the business services team and is an enabler serving as the conduit between the School, Professional Services, and the wider community.

As a brand champion, you will model The Industry School values ensuring that every interaction, process, and presentation reflects our professional standards, reputation, and brand identity. A key member of the School Management Team, you will be responsible for leading the school’s business and operational functions — including administration, enrolment data monitoring and support, student services, and logistics.

Leading a team of operational and administrative staff, you will play a strategic role in operational decision-making and process improvements, ensuring compliance with policies, procedures and regulatory requirements.

Key functions include:

- Leadership &People Management: Develop and grow the capability of a high performing cross-functional school administration team, fostering a collaborative culture of customer service excellence.
- Operational & Administrative Management: Manage day-to-day office and administrative operations, key documentation, enrolments and student services including pipeline, events, attendance, and front-line student support.
- Management of Operational Logistics: Overseebasic finance input, budget monitoringand reporting, financial transaction records, leave processing for campus staff, school fleet usage, facilities related operations, travel and accommodation booking, supplier and contract liaison.
- New staff onboarding support: Oversee the coordination of documentation, inductions, training, resources and access.
- Liaise with the People team:(internal or system-level) for employee records, contracts, and compliance matters.
- Assist with school-wide audits, safety and emergency protocols
- Manage office infrastructure including device management, IT end-user support requests (liaising with internal/external providers),and shared staff resources.
- Planning, Logistics, & Resources Management: Overseemajor logistical elements of school operations, including exams, reporting, enrolment intake processes, and staff planning days; events and assemblies in collaboration with teaching and support teams and the logistical planning of excursions and incursions in collaboration with the School Management Team.
- Provide school and system leadership: Work with the School Management Team to support school wide strategy and operations including recruitment, onboarding, performance management, wellbeing, and compliance with workplace policies and legislation, to deliver exceptional stakeholder experiences.

Values and Benefits

Our values guide the way and shape our interactions with each other. We bring our values to life by ensuring they show up in everything we do. They are:

- Think progressively.
- Take courageous action.
- Achieve inspiring outcomes.
- Contribute authentically.
- Succeed collectively.

We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, staff discounts, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia, to name a few.

Desired Skills and Experience

About You

To be successful in this role you will bring the following skills and experience:

- Qualification in Business, Leadership or Management, such as a Diploma or Cert IV.
- Demonstrated experience in office management or senior administration role.
- Proven leadership and people management skills with the ability to lead a high-performing team in fast-paced environment.
- Excellent communication and interpersonal skills with a strong focus on stakeholder service
- High-level organizational and time managementskills, with the ability to manage multiple priorities and make decisions independently.
- Advanced proficiency in Microsoft Office
- Strong understanding of confidentiality, privacy and duty of care requirements
- Working with Children Check (Blue Card)
- Ability to demonstrate The Industry School values
- Right to work in Australia
- Bachelor Qualification in a relevant field
- Experience in logistics or project coordination
- Experience using digital communication platforms and workflow systems
- Familiarity with school administration systems
- First Aid and CPR certification (or willingness to obtain)

To Apply

If this role has sparked your interest, please Apply Now.

Please note: interviewing may commence prior to the closing date on receipt of application. Candidates are therefore encouraged to apply as soon as practicable.

The Industry School is committed to safe and supportive work practices. Candidates will be subject to relevant checks such as teacher registration check, Blue Card, referee checks, identification verification, and the requirement to disclose any information relevant to your eligibility to engage in activities related to working with children.

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