Administrative Support Officer

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Administrative Support Officer to provide support for our Operational Capability Department.

This is a Part Time (0.9FTE), Fixed Term position Ending 30 June 2026 . While WFH/Hybrid options are available, it is essential that the successful applicant maintains a two day per week presence at Sunshine in line with our hybrid working model.

About the role

Reporting to the Commencing Practice Lead, responsibilities of this position include, but not limited to:

- Provide high level administration support and assistance to the Commencing Practice team, including coordinating information, collating presentations and documentation, and preparing communications and reports as requested
- Maintain an effective and efficient filing system in consultation with Central Records to ensure all information is centrally recorded in HPRM, stored confidentially and readily accessible
- Act as the initial point of contact for Commencing Practice by answering calls, answering routine enquiries and processing messages for follow-up/action/referral
- Assist the Commencing Practice Lead and others as directed, with administrative and secretarial support

About you

To be considered for this position you will possess qualifications (diploma, degree, or industry certification) with subsequent relevant experience, or an equivalent combination of training and relevant experience. Other requirements include:

- Demonstrated experience and expertise in providing secretarial and administrative support within a large organisation or department.
- Proven experience in using computerised financial and management information systems, word processing and spread sheeting applications including intermediate to advanced computer skills
- Proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the Internet
- Previous experience with an Oracle database and enterprise level learning management system (desirable)

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will ne ed to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

Your application is an integral part of the selection process and should include:

- Cover letter outlining your experience and interest in the position
- Current resume

When submitting your application, you will be prompted to the respond to the following questions:

- What systems and strategies do you use to manage a busy inbox and ensure timely responses to internal and external stakeholders?
- How have you managed calendars for multiple team members or leaders? What tools did you use and how did you handle scheduling conflicts?
- Provide an example of a time you took minutes during a meeting, How did you ensure they were clear, accurate, and distributed promptly?

Applications must be submitted by 11.59pm (AEDT) on Monday 13th October. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.

Applications close Monday 13 October 2025 at 11.59pm

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