Service Coordinator, Cronulla

11 hours ago

Council of the City of Sydney, Australia Modus Projects Full time

The Opportunity

We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our brand-new Cronulla Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

Our Service Coordinators manage the end-to-end delivery of all facilities maintenance repair requests, including:

- Allocation of works to our local Trades and Service Delivery Partners

- Effective End to End work order management; ensuring job requests meet customer expectations and KPI’s.

- Receive and manage incoming calls and emails accordingly

- Building effective working relationships with our regular contractors and Modus technicians

- Responding to Priority maintenance requests and coordinating timely responses

- Maintain and manage accurate data in the Modus database; TSM

- Delivery of exceptional customer service

- Adherence to our safety and escalations protocols.

Skills and Experience

- Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively.

- Excellent verbal and written communication skills

- Strong customer service ethic and focus

- Strong problem-solving and technical skills

- Attention to detail and desire for accuracy.

- Confident and professional phone technique

- Ability to build effective relationships and manage stakeholder service needs and expectations.

- Effective time management to deliver on goals.

- Ability to develop knowledge of Modus Systems and processes

- Demonstrated experience with Microsoft Office suite, Outlook, Excel, etc.

- An understanding of adherence to Key Performance measures

- Experience in using Contact Centre Platforms, Knowledge Management Systems, SharePoint etc – Preferred

#J-18808-Ljbffr

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