Hotel Operations Manager

Hotel Operations Manager - Radisson Flagstaff

Radisson Hotel on Flagstaff Gardens, 380 William St, Melbourne, Victoria, Australia

Radisson Flagstaff is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About the Role

This role would be ideal for someone who is looking for the next step in their career and keen to learn from an experienced GM. You will work closely with the GM on the day to day running of the hotel.

As a hotel operations manager you will be the hotels chief host, brand ambassador, and experience creator, you’ll be the welcoming face of the hotel—present, visible, and approachable. You’ll lead by example, especially during peak periods, ensuring every guest interaction is memorable. Beyond operational leadership, you’ll champion our People Brand, driving a culture of excellence, engagement, and continuous improvement. If you thrive in a fast-paced environment and love making a positive impact on guests, team members, and the community, this is your opportunity to shine.

Skills & Experience

- Proven experience in a senior hotel management role or HoD role, ideally coming from a branded hotel environment.

- A strong background in rooms revenue and a solid understanding of F&B is preferable.

- Strong commercial acumen with a keen eye for market trends, competitor activity, and opportunities to drive profitability and value.

- Proficient in Opera Cloud PMS for efficient property management.

- Demonstrated strong leadership skills, fostering team collaboration and performance.

- Effective written and verbal communication, ensuring clarity across all levels of operation.

- Exceptional organisation and time management abilities to meet operational deadlines.

- Extensive experience across hotel operations, including F&B POS systems and equipment.

- Solid financial knowledge across all facets of hotel operations, including cost control and profitability analysis.

- Expertise in forecasting revenue and expenses to support strategic decision-making.

- Proven ability in developing hotel budgets aligned with business objectives.

- Skilled in writing comprehensive hotel business plans to drive growth and sustainability.

- Flexible and adaptable with working hours and days, ensuring operational continuity.

- Skilled in influencing and negotiating, with the ability to build strong relationships and promote ideas effectively within the team and broader business.

Key Accountabilities

- Support the General Manager in hotel transition, rebranding, and upcoming refurbishment projects.

- Oversee day-to-day hotel operations, ensuring alignment with business needs and departmental efficiency.

- Collaborate with Heads of Department on rostering, SOP implementation, and operational standards.

- Manage housekeeping and maintenance programs, including room inspections, preventative maintenance, and FF&E scheduling.

- Assist Revenue and F&B teams with accurate weekly forecasting and yield strategies to maximize occupancy and revenue.

- Ensure compliance with health, safety, and emergency procedures while maintaining guest and staff security.

- Drive financial control through budget delegation, cost management, and payroll oversight.

- Maintain strong internal communication channels and lead regular management and departmental meetings.

- Represent the hotel professionally through guest engagement, corporate networking, and high-profile presence in public areas.

- Act as General Manager in their absence, ensuring continuity of operations and strategic decision-making.

- Incredible team member discounts from your first day on-the-job.

- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

- Awesome winter and summer savings and discounts at Thredbo.

- Rapidcareer growth opportunities through our EVT network.

- Local community involvement, volunteering and charitable giving.

- Australia and NZ’s largest and most diverse experiences company

Join the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

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