Settlement Support Officer

Overview

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

We’re on the hunt for a motivated and detail-driven Conveyancing File Handler who thrives in a fast-paced environment If you’re passionate about delivering exceptional client service and love keeping things moving, this is your chance to take charge and manage a high volume of files with confidence and efficiency.

About you

You’re a client-centric professional who thrives on delivering exceptional service and creating meaningful connections. You bring a natural ability to navigate complex or sensitive client situations with empathy, confidence, and professionalism. Your strong interpersonal skills allow you to build trust quickly, whether with clients or internal teams and you communicate in a way that inspires confidence and promotes collaboration.

You’re solutions-focused, adaptable, and driven to make a genuine impact through the service you provide.

Key Roles and Responsibilities

- Manage Conveyancing Settlements and Lodgements in PEXA/Sympli.
- Attend to all post-unconditional settlement tasks including adjustment calculations, transfer preparation, stamping and cheque directions.
- Proactively follow up with parties, lenders and clients where required.
- Liaise with clients to ensure a streamlined and professional service is provided at all times.
- Maximise and upsell the use of SettleIT along with other InfoTrack products.
- Provide clients with post-sales implementation, training and ongoing account management.

Skills, Knowledge and Experience

- Some Conveyancing experience, particularly in PEXA (preferred but not essential)
- Excellent presentation, phone manner and communication skills.
- Exceptional grammar and written skills.
- Great team player, a passion and desire to make a difference.
- Proactive initiative and ability to work autonomously.
- Tertiary education (preferred but not essential).
- Knowledge and experience in the Conveyancing process will be looked on favourably.

The Rewards and Culture

We’re proud of our culture and deeply value the experience of every team member. When you join us, you’re not just taking on a job, you’re joining a company that invests in your growth, well-being, and success. We have created a culture that provides our people with platforms to share their ideas so we can shape the future of our products.

What We Offer

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefore encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.

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