Quality Coordinator

- Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
- Come join one of WA's largest Aged Care organisations.

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

About the role and where you will be working:

This role will assist with the Quality Improvement process by providing reports, trending and analysis of data from the various electronic systems, while working collaboratively with the Operational, Quality, Work Health and Safety, IT, Client Experience, and Learning and Development teams to enhance the documentation capabilities for care and services across the organisation.

We’ll also be asking you to:

- Develop, implement, maintain, and provide clinical and service reports for Service/Site/Program Managers, Operations Managers, Senior Leadership, Executive, Board, and Board subcommittees utilising Southern Cross Care WA’s Client Management and Quality Management Systems and alternative data sets as appropriate.

- Assist in developing and reporting on clinical, care, and feedback performance indicators and goals as required.

- Provide quality assurance of collated data, working with site clinical teams and the Quality team to respond to identified data trends and/or gaps as required.

- Implement clinical and feedback performance monitoring and analysis to provide timely and actionable data-driven insights regarding emerging clinical, care and feedback issues, quality improvement, and organisational risk identification and management.

- Complete clinical and feedback data reviews to identify and understand anomalies and provide recommendations to relevant staff and/or teams on improvement opportunities.

To be considered for this role, you’ll need:

- Working knowledge and experience in data warehousing, Power BI reporting and Analysis Tool, and Data Modelling Knowledge of the Aged Care and Community Care Industry

- Knowledge of the Mental Health and Disability Industry

- Experience in Accreditation and re-accreditation.

- Experience in the National Aged Care Mandatory Quality Indicator Program

- Experience in the Australian National Aged Care Classification funding model.

- Awareness and understanding of the issues, legislation, standards, and practices relevant to the provision of safe, high quality and person-centred care in aged care and disability services

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.

- Corporate Health Insurance with HBF

- Free employee assistance program

- A diverse range of services which allows professional development and growth

- Annual leave starting at 4 weeks

- Carers/personal leave

- Service Awards for long standing employees

- Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

- National Police Clearance - current within 6 months (or evidence of application)

- Qualifications

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

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