Client Services Coordinator

2 days ago

Bunbury, Australia Dovida Full time

**About this opportunity**

As the Scheduler, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

**Why Join Us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do
- A fun and supportive team.

**Key Responsibilities**:

- Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
- Coordinate Client services and Caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent Caregiver/s are provided

**About you**:

- Experience working in rostering/scheduling - aged care experience is desired.
- Knowledge of the SCHADS award is highly desirable.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

Li-onsite

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