Payroll Trainee

1 week ago

Sydney, New South Wales, Australia ADP, Inc. Full time
Overview

Position Title: Payroll Trainee
Reporting Line: Managed Services Manager
Position Purpose: Trainee role that will be mentored and trained through ADP's Academy program to deliver high quality payroll processing and support to clients.

Responsibilities

- Participate in a formal payroll administrator training program

- Gain foundational knowledge of the payroll industry and ADP products and services

- Process allocated client payrolls ensuring accuracy and timeliness

- Provide accurate and timely response for pay related queries via phone calls, ticket management and chat

- Resolve client issues and/or escalate matters as required in a timely manner

- Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns

- Contribute to client experience measures (retention and Net Promoter Score) and Win As One performance goals

- Identify and recommend continuous system and process improvements

Experience

- Customer service experience desirable but not essential

- Exposure in a payroll environment desirable but not essential

- Basic understanding of current Australian payroll legislation desirable but not essential

- Strong analytical and problem-solving experience

- Commitment to delivering service excellence

- Demonstrated effective communication to clients and associates (written and verbal)

- Sound experience with MS Office skills – Outlook and Excel

- Ability to manage time effectively with the ability to prioritise client needs

- Experience with ADP products highly desirable

Certifications / Qualifications

Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.

About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We have received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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