Payroll Trainee

1 day ago

Sydney, New South Wales, Australia ADP Full time $104,000 - $130,878 per year

Position Title: Payroll Trainee

Reporting Line: Managed Services Manager

Position Purpose:
Trainee role that will be mentored and trained through ADP's Academy program to deliver high quality payroll processing and support to clients.

Key Responsibilities:

  • Participate in a formal payroll administrator training program
  • Gain foundational knowledge of the payroll industry and ADP products and services
  • Process allocated client payrolls ensuring accuracy and timeliness
  • Provide accurate and timely response for pay related queries via phone calls, ticket management and chat
  • Resolve client issues and/or escalate matters as required in a timely manner
  • Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns
  • Contribute to client experience measures (retention and Net Promotor Score) and Win As One performance goals
  • Identify and recommend continuous system and process improvements

Experience:

  • Customer service experience desirable but not essential
  • Exposure in a payroll environment desirable but not essential
  • Basic understanding of current Australian payroll legislation desirable but not essential
  • Strong analytical and problem-solving experience
  • Commitment to delivering service excellence
  • Demonstrated effective communication to clients and  associates (written and verbal)
  • Sound experience with MS Office skills – Outlook and Excel
  • Ability to manage time effectively with the ability to prioritise client needs
  • Experience with ADP products highly desirable

Certifications / Qualifications :

Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.

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