Administration Officer

- Full time, fixed term opportunity until 30 June 2026.
- 485 La Trobe Street, Melbourne (hybrid work from home – 3 days a week in office)

About the opportunity

As an alternative medical dispute resolution service under the Workplace Injury Rehabilitation and Compensation Act 2013 and the Wrongs Act 1958, Medical Panels play an important role in the fair assessment of medical disputes. Specialist staff are employed by WorkSafe to assist in the administration and management of the operations of Medical Panels. At all times in representing Medical Panels, WorkSafe staff are required to maintain an ethical separateness from WorkSafe demonstrated by commitment to the Medical Panels’ purpose, goals and interests.

Reporting to the Registrar, this role is responsible for the provision of efficient and effective administration support to ensure the proper functioning of Medical Panels. Key accountabilities include;

- Generate relevant, accurate and timely documentation/information to Panel Members, Workers, Referrers and Legal Representatives including, but not limited to, registration of referrals, appointment letters, schedule updates and the generation of standard and non-standard letters.
- Ensure data entry guidelines are met and alert the Senior Administration Officer to any irregularities and propose action for resolution.
- Attend a broad range of enquiries from stakeholders including workers/claimants, Courts, legal representatives, medical practitioners and allied health professionals ensuring that more complex enquiries are referred to the most appropriate officer

We welcome applications from candidates with the following skills and experience;

- Prior experience within a Worker’s Compensation, Personal Injury Insurance or Medical environment highly regarded, but not essential
- Practiced client service experience and commitment to the provision of quality customer service.
- Demonstrated ability to work as part of a team.
- Effective time management and organisational skills including ability to prioritise potentially conflicting activities to achieve the required business outcomes.
- Strong computer skills with demonstrated ability to operate and maintain computerised office systems including Microsoft Word, Outlook, Zoom, Skype for Business, Lotus Notes & Adobe.
- Proven ability to work in a highly productive operational team and utilising process databases to progress work
- Excellent written and oral communication skills.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What’s next?

Applications close 11:00pm Thursday 30 October 2025. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

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