Administration Officer

As an Administration Officer in our Fleet Office, you will play a vital role in supporting the Fleet Controller and ensuring the smooth operation of freight activities. This position is key to delivering excellent customer service, maintaining accurate documentation, and ensuring compliance with company standards and processes. Key Responsibilities:

• Carry out general administrative and freight office duties to support daily operations
• Assist in maintaining DIFOT performance by coordinating appointment schedules, reviewing consignments, and liaising with ports and supervisors
• Provide customer support through clear and timely communication
• Liaise with customers to resolve queries, provide updates, and ensure a positive service experience
• Work closely with the Fleet Controller to ensure efficient freight operations
• Complete dock searches, reconcile freight discrepancies, and escalate issues as required
• Prepare and deliver accurate operational reports as required by the Administration Manager
• Monitor MDT compliance daily in collaboration with the Fleet Supervisor, escalating non-compliance issues where necessary
• Ensure adherence to company policies, procedures, and audit requirements
• Share important business information with branch employees in a timely manner
• Contribute to team training, quality management initiatives, and continuous process improvements

What You'll Bring:

• Strong customer service focus with excellent interpersonal and communication skills
• High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
• Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
• Ability to build and maintain strong internal and external relationships
• Proven time management and prioritisation skills
• Previous experience in freight, logistics, or administration (highly regarded)

Why Join Team Global Express:

• Play a key role in supporting critical freight operations across North Queensland
• Work within a collaborative and supportive team in a leading logistics company
• Access training and multi-skilling programs to grow your knowledge and skills
• Be part of a business that prioritises safety, compliance, and customer service excellence
• Explore career progression opportunities within a strong national network

If you are an organised, customer-focused administrator with a passion for accuracy and teamwork, we'd love to hear from you

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

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