Member Engagement Coordinator

Join us in our mission to promote biodiversity, conserve our valuable ecosystems, and provide engaging attractions that connect people with nature.

THIS IS A PERMANENT, PART-TIME (0.5 FTE) POSITION

APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON WEDNESDAY, 19 NOVEMBER 2025

Job Description

The Member Engagement Coordinator is a critical commercial role responsible for driving member engagement, increasing share of wallet, and contributing to Perth Zoo's revenue and mission. This role focuses on developing and implementing strategies that enhance member satisfaction, visitation, and loyalty. The coordinator will work collaboratively across departments to deliver compelling member experiences and ensure the membership program supports Perth Zoo's conservation and community engagement goals. This role assists and works collaboratively with the broader Commercial and Community Engagement Directorate (Commercial Development, System Administrator, Marketing, Events) as required. At ZPA, we have adopted Leadership Expectations which provide a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

Selection Criteria

Applicants should address the following criteria. These should be addressed in no more than two (2) pages in total.

- Proven experience in member engagement, community management, or customer relationship roles, with a sales-minded approach to program coordination.

- Strong commercial acumen and understanding of business KPIs.

- Excellent communication and interpersonal skills, with demonstrated ability to build effective relationships across a diverse range of stakeholders.

- High-level analytical and problem-solving skills, including the ability to interpret data and apply insights to improve member engagement.

- Experience with e-commerce and customer management systems.

About Us

We are a statutory authority of the Department of Biodiversity Conservation and Attractions (DBCA), one of Western Australia's largest state government agencies, providing exciting and challenging career opportunities in biodiversity conservation and park and natural resource management. We employ people with world-class scientific, policy, land and marine management, visitor services, research and educational skills.

For more information on what we do, our recruitment process, and why working at the Department of Biodiversity, Conservation and Attractions is an attractive proposition, please visit ourwebsite.

Benefits of working with us

In addition to the attractive salary and opportunities to contribute to biodiversity and environmental conservation initiatives, the department offers incentives including:

- Flexible working arrangements.

- 12% superannuation, full employer contribution and salary packaging options.

- 4 weeks annual leave with 17.5% loading paid as additional pay every December.

- 3 days additional public sector holidays each year.

- Cultural leave for Aboriginal and Torres Strait Islander staff.

- Access to study, bereavement, foster caring and parental leave.

- A confidential employee assistant program (EAP) for you and your family, including psychology and counselling services.

- Well‑established learning and development programs.

How to apply

All applications are to be submitted online. Select 'Apply for job', located at either the top or the bottom of the screen, and follow the instructions; you will need to provide:

- A statement addressing the above requested five (5) criteria (in no more than two (2) pages).

- A current CV, including the details of two referees with one being a recent or current manager/supervisor.

For further job‑related information: contact Joe Ferrante on (08) 9474 0437 or for further information about Perth Zoo, visit https://perthzoo.wa.gov.au/.

We have a detailed Job Application Kit to provide information about us, the values of the department and practical guidance on the process for you. Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Prior to commencement, the successful applicant will need to possess or obtain:

- A current (issue date not older than 6 months) and satisfactory National Police Check.

- A pre‑employment medical and zoonosis vaccination program.

Eligibility

To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status. To be eligible for contract employment, it is essential to have a visa with entitlement to live and work in Australia for the term of the contract.

Substantive Equality Statement

Perth Zoo is an Equal Opportunity Employer and encourages Indigenous Australians, young people, people with disabilities, people from culturally diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible working arrangements. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Applicants with a disability who require adjustments in the recruitment process, including an alternative to applying online, can contact the Senior Recruitment Officer on (08)92199879 or recruitment@dbca.wa.gov.au. Do not send applications to this email; they will not be accepted.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Similar appointments may be made from this process within a 12‑month period to positions that may be permanent or contract, including contract appointments with the possibility of subsequent permanency.

For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the Job Description link below. The documents linked to this advertisement are available in alternative formats upon request.

Attachments

- DBCA Job Application Form.docx

- DBCA Job Application Kit.docx

- Job Description Form ZPA3120848.pdf

You can view and print these PDF attachments by downloading Adobe Reader.

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