Customer Service Officer

See below the vacancy and the responsibilities as well as the key skills required for the role.

Customer Service Officer - South West Sport Centre

Bunbury, Australia

Reference: 6823073

- Competitive Salary: Level 1 $22.06 - 31.57 per hour + 12% superannuation
- Permanent Part Time (50 Hours per fortnight)
- Matched Super contributions up to 5%

Are you passionate about delivering excellent customer service? If so, this could be the role for you

The City of Bunbury are seeking a friendly, professional, and knowledgeable Customer Service Officer to join our team at the South West Sport Centre. In this role, you will be the first point of contact for our customers, providing a warm welcome and ensuring their experience at our facility is a positive one.

This part-time role involves working 50 hours per fortnight, with a flexible schedule that includes early morning shifts starting at 5:30am, late evening shifts ending at 8:45pm, and weekend work.

Key Responsibilities

- Greet and assist customers in a courteous and helpful manner, both in person and over the phone
- Respond to inquiries and provide information about our facilities, programmes, and services
- Process bookings, registrations, and payments efficiently and accurately
- Troubleshoot issues and resolve customer concerns in a timely manner
- Maintain a clean and organized front desk area
- Liaise with other team members to ensure smooth operations
- Contribute to the overall success of the sport centre

About You

- Excellent customer service and communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in using computer systems and software
- Ability to work efficiently in a fast-paced environment
- Flexible schedule to accommodate mornings, evenings and weekends

Why Work With Us?

- Meaningful role with visible impact on the community
- Opportunities for ongoing training and development
- Access to great staff benefits

If you have a proven track record of exceptional customer service, and want to be part of a dynamic team, we would love to hear from you.

To Apply

To download the PD, and to apply for this job go to: https://cityofbunbury.recruitmenthub.com.au/Vacancies & enter ref code: 6823073.

Applications Close: 29 October 2025 @ 5.00pm AWST

All applicants are to provide a current Resume, Covering Letter and statement against the criteria as requested on the online application form. The successful applicant may be required to undertake a pre-employment medical screening prior to commencement.

We embrace diversity and inclusion in our workplace and welcome candidates from all backgrounds. We encourage applications from Aboriginal and Torres Strait Islander people, individuals with disabilities, LGBTIQ, and culturally diverse communities to join the City of Bunbury.

The City of Bunbury is committed to providing reasonable adjustments for individuals with disabilities throughout the recruitment process. If you require adjustments to the application, recruitment, selection, or assessment process, please contact us at info@bunbury.wa.gov.au or call 08 9792 7000 to discuss your needs.

Whether you love working with people, animals or children, whether you like sitting at a desk or spending your day outside, we have an opportunity for you Find out more about our values and benefits.

Meet our Team

We have a talented bunch of people here at City of Bunbury Meet just a few of our favourite faces and find out more about what a day in the life of a City of Bunbury employee is like

How to Apply

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