Customer Service Officer

2 days ago

Bunbury, Western Australia Shire of Donnybrook-Balingup Full time $104,000 - $130,878 per year

Permanent Part Time opportunity to join our wonderful team at The Shire of Donnybrook Balingup as a Customer Service Officer.

  • Monday to Friday.
  • 4 hours / day
  • Flexible start and finish time

"Your role will be to administer our Customer Service function, to ensure the delivery of high-quality administrative services to both internal and external customers, and in addition provide administration assistance to the Financial Services team."

Responsibilities include:

  • Directing customers and stakeholders to the appropriate information, resources and channels in a manner that maintains a positive customer experience and ongoing relationships with the Shire, in line with the Customer Service Charter.
  • Process incoming payments accurately and efficiently, including detailed data entry into the Shire's systems and registers.
  • Process and record animal registrations and renewals as required.
  • Process Shire number plates orders by customer request – including maintaining register, payment and liaison with Department of Transport.
  • Provide service to customers on the provision and collection of kerbside waste services including liaising with the service provider.
  • Assist in end of day reconciliations, prepare bank deposits and facilitate banking.
  • Ensure the reception area is professionally presented and the display areas are fully stocked at all times.
  • Provide administrative assistance to the Financial Services department when required.
  • Assist in other administrative duties and projects as required.
  • Assist with online bookings for Shire owned Hire Facilities.

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