Customer Service Officer

4 weeks ago

Bunbury, Australia VenuesWest Full time

Overview

Work Type: Permanent - Full Time

Location: Perth

Closing Date: 2025-10-12 5:00 PM (AWST)

This is a pool recruitment process (Pool Ref LPB008-LPB012). The pool will run for 12 months and may be used to fill similar vacancies on a fixed term, acting or permanent basis at the Legal Practice Board.

We currently have one permanent and one fixed term (up to 6 months) full time opportunity available for immediate filling. Fixed term appointments may be extended and/or permanency.

The Board is a statutory body, responsible for the regulation of legal services in Western Australia and all WA legal practitioners. The Board aims to be a leader in regulation and works with stakeholders to ensure an engaged, active, competent and ethical legal profession.

About the role

Reporting to the Manager Customer Service, this position is the first point of contact with the public and members of the legal profession for incoming enquiries received via telephone, electronically, in person and in writing, to deliver a high quality service, outcomes, and promote consumer confidence in WA’s legal profession.

The position works as part of a team that triages matters, handles enquiries and attempts to resolve more straightforward complaints and routine matters.

Application information

Want to know more?

Please refer to the Job Description or contact Tracey Roper, Director Accreditation and Customer Service, on (08) 6211 3600 for more information about role expectations and responsibilities.

Why the Board?

The Board is an equal opportunity employer committed to workplace equity and diversity. We welcome applications from Aboriginal and Torres Strait Islander people, women, young people, people with disability and people from culturally diverse backgrounds.

In addition to a competitive salary and 12% superannuation, employees enjoy benefits including:

- Generous leave entitlements including annual, personal, long service and parental leave;
- End of trip facilities;
- Easy access to public transport;
- The option to salary sacrifice superannuation.

How to apply

Please apply online and provide:

- A two page (maximum) outline addressing the Essential Work Related Requirements listed on the attached Job Description Form

To submit your application, click the Apply for Job button.

Eligibility

To be eligible for a permanent appointment to the Western Australian public sector, you must be an Australian citizen or have permanent residency status in Australia. A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.

NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.

Applications from recruitment agencies will not be accepted.

Attachments

Attachment 1 - LPB008 - LPB012 Customer Service Officer Level 3.pdf

You can view and print these PDF attachments by downloading Adobe Reader.

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