Customer Service Coordinator

3 weeks ago

Melbourne, Australia Capral Aluminium Full time

Overview

Capral Aluminium – Australia’s largest aluminium manufacturer and distributor – is looking for an Experienced Customer Service Coordinator to join our small and supportive team in Campbellfield or Lynbrook, Victoria.

This is a non-customer-facing, office-based role, ideal for someone with experience in order processing, internal sales support, or technical customer service. Previous experience in aluminium or metals distribution is highly attractive for this role. You’ll play a key part in ensuring our operations run smoothly behind the scenes.

What’s on Offer:

- Non-customer facing role
- Competitive salary + Bonus Scheme + Benefits
- On-the-job training – genuine career pathway
- Location: either Lynbrook or Campbellfield
- Genuine opportunities for career growth and progression
- Comprehensive on-the-job training
- Employee Assistance Program (EAP)
- Employee Referral Program – earn up to $1,000 in rewards
- Supportive, values-driven work culture

Primary Responsibilities:

- Accurately entering sales orders into our system
- Responding to phone and internal enquiries
- Providing quotes, lead times, and order status updates
- Vetting orders for accuracy and feasibility
- Processing credit claims and applying credit policies
- Offering technical and product support over the phone

About You:

We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.

- Previous experience in a similar internal customer service or admin coordination role
- Strong verbal and written communication skills
- A professional and friendly phone manner
- Solid computer literacy and attention to detail
- A good attitude to workplace safety and reliability

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

Employment at Capral

Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."

How To Apply

If you’re ready to take the next step in your customer service career with a well-established and supportive company, we’d love to hear from you.

APPLY NOW

No recruitment agencies, please.

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