Hotel Assistant Manager

4 days ago


Gold Coast, Australia The Star Entertainment Group Full time

As the **Hotel Assistant Manager **for our residential tower, The Star Residences, you will liaise with guests, owners & body corporate to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience for our residences.

**What are we looking for?**
- Hotel management & rooms experience working in a strata managed hotel
- Demonstrated leadership skills with the ability to motivate employees to deliver a high standard of service
- Proven ability to work under pressure, manage guest feedback and handle complaints
Managing the day to day operational demands of a busy environment
- Knowledge of Opera PMS system & Sihot preferred
- Flexibility to work rotational shifts including weekends
- Genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction.
- Be able to work independently and as part of a large team
- This role will have a big focus on staff, guest and stakeholder management and planning

**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.



  • Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team as the Hotel Assistant Manager! Based in our Star Grand Hotel, you will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a...


  • Gold Coast, Queensland, Australia SONG People & Culture Full time $80,000 - $120,000 per year

    Introduction Who we are CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments...


  • Gold Coast, Australia Infinite Aged Care Full time

    Immediate Start - Brisbane, Gold Coast, Sydney or Adelaide home base options - Highly collaborative, hands on and driven leader needed to achieve national operational outcomes - Strong leadership and management skills are essential **_ Infin8care’s Opportunity _** - Coach and mentor 3 direct reports and indirectly oversee teams of Chef Managers, Hotel...


  • Gold Coast City, Australia Lakebar Pty Ltd Full time

    The role will be a blend of day to day operational duties and customer service, ensuring the hotel is running efficiently and to the high satisfaction of our guests. Benefits - Beautiful location with direct beach access - Close to public transport - Close knit and friendly team Task & responsibilities Hotel Management report directly to the owner....

  • Hotel Manager

    2 weeks ago


    Gold Coast City, Australia Emerge Services Pty Ltd Full time

    Overview We are seeking an experienced and proactive Hotel/Resort Manager to oversee daily operations at one of our Surfers Paradise Properties, ensuring smooth business performance, excellent guest experiences, and ongoing compliance with hospitality standards. Responsibilities - Directing and coordinating front office operations including reservations,...

  • Assistant Manager

    13 hours ago


    Gold Coast, Australia Soul Surfers Paradise Full time

    **Peppers Soul** is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive beachfront views and the HYDE Paradiso restaurant, everything about this landmark hotel represents Luxury. We are seeking a motivated professional with a passion for service to...


  • Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...


  • Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Handyperson |

    2 weeks ago


    Gold Coast, Queensland, Australia Dorsett Hotel Full time $60,000 - $90,000 per year

    Are you our next rising star? Continue your career with us as a Handyperson at the Dorsett HotelSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent...


  • Gold Coast, Australia Australian Venue Co. Full time

    **Job no**: 524171 **Work type**: Salaried **Location**: Gold Coast **Categories**: Accommodation Coomera Lodge Hotel is growing! We’re excited to introduce our brand-new 26-room accommodation sector — and we’re looking for an Accommodation Manager to take the lead. We’re a vibrant, dynamic venue known for exceptional service, modern amenities, and...