Hotel Assistant Manager

6 days ago

Gold Coast, Australia The Star Entertainment Group Full time

There has never been a better time to join The Star Gold Coast team as the Hotel Assistant Manager Based in our Star Grand Hotel, you will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience.

**What are we looking for?**
- Hotel management experience
- Demonstrated leadership skills
- Proven ability to handle guest enquiries and concerns
- Knowledge of Opera PMS system preferred
- High level customer service experience
- Flexibility to work across a 24/7 roster including weekends

**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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