Hotel Manager

12 hours ago

Gold Coast City, Australia Emerge Services Pty Ltd Full time

Overview

We are seeking an experienced and proactive Hotel/Resort Manager to oversee daily operations at one of our Surfers Paradise Properties, ensuring smooth business performance, excellent guest experiences, and ongoing compliance with hospitality standards.

Responsibilities

- Directing and coordinating front office operations including reservations, reception, and guest services
- Overseeing housekeeping, room maintenance, and property presentation to maintain a high standard of cleanliness and comfort
- Managing booking systems and online distribution channels to maximise occupancy and revenue
- Supervising security arrangements and ensuring the general safety and wellbeing of guests and staff
- Coordinating property maintenance, landscaping, and external contractor services where required
- Monitoring guest feedback and satisfaction to continually improve service quality
- Overseeing administrative, accounting, and purchasing functions to ensure efficient operations
- Ensuring compliance with occupational health and safety and other relevant workplace regulations
- Providing guests with local information about attractions, tours, and transport options when required

Skills and Experience

- Demonstrated experience in hotel, motel, or resort management
- Strong leadership, communication, and organisational skills
- Proficiency with hotel booking systems and property management software
- Sound understanding of guest service excellence and operational efficiency
- Ability to manage and train staff, coordinate maintenance, and oversee financial performance

Qualifications

- Diploma or higher qualification in Hospitality Management or a related field is desirable.
- Minimum 12 months of relevant management experience in a hotel, motel, or resort environment

About Company

Emerge Services Pty Ltd is a professional hospitality management company providing quality property management and maintenance services across Queensland. We currently have multiple properties throughout South East Queensland. Our properties offer comfortable accommodation and a relaxing resort environment for guests.

Salary: $77,000 – $85,000 per annum plus superannuation

Employment Type: Full-time, ongoing position

Job Publish: 24-10-2025

Job Expire: 23-11-2025

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