Reservation Agent

7 days ago

Brisbane, Australia ibis Styles Brisbane Elizabeth Street Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What is in it for you:
Fun and Rewarding Team
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world

A day in the life of a Reservation Agent consists of:

- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously.
- Processing and inputting reservations following the hotel policy.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
- Ensure all reservations are accurately actioned within the same working day.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential

Additional Information

Prior experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities

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