Operations Manager; Business Banking and Third-Party

3 weeks ago

Wollongong City Council, Australia IMB Ltd Full time

Operations Manager; Business Banking and Third-Party

163497 Distribution and Marketing (Branches, Contact Centre, Mobile Lending etc) Wollongong

Are you a strategic Operations Leader with a passion for driving excellence in business banking and third-party origination? IMB is seeking an experienced Operations Manager to lead and optimise the operational delivery of our Business Banking and Third-Party functions on a 12 month fixed term contract.

About the Role

As Operations Manager, you’ll play a pivotal role in ensuring seamless execution across internal processes, broker channel enablement, and strategic project delivery. You’ll lead a high-performing support team, drive operational efficiency, and contribute to IMB’s purpose: providing simple, authentic banking that makes our members and communities better off.

Key Responsibilities

- Lead business operations and resolve escalations to ensure service continuity
- Drive strategic projects and represent Business Banking in cross-functional initiatives
- Oversee broker onboarding, accreditation, and channel enablement
- Provide strong people leadership, coaching, and performance management
- Ensure compliance with IMB’s risk and regulatory frameworks
- Champion training, development, and continuous improvement across the team

What You’ll Bring

- Proven leadership and coaching experience
- Deep knowledge of business banking and commercial lending products
- Strong financial analysis and attention to detail
- Excellent communication, organisation, and time management skills
- High digital literacy and proficiency in IMB systems and MS Office
- Experience in client service within a financial environment
- Tertiary qualifications in Banking, Finance, Management, or related fields would be highly desirable

The IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

Our Head Office is located in Wollongong and is a fresh, newly constructed state of the art building with great amenities and close to shops, cafes and the beach.

IMB benefits include:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchased leave options

APPLY NOW by visiting imbcareers.com.au and follow the prompts. For more information contact Matthew Kenny; Head of Business Banking– matthew.kenny@imb.com.au. Application close date 19th October 2025. Email applications will not be accepted.

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