Operations Support Officer

2 days ago

Wollongong, Australia IMB Bank Full time

**Full time, Wollongong based with hybrid working available**:

- **Opportunity for growth and development with on the job training provided**

We have an exciting opportunity for a Full Time **Operations Support Officer**to join our dynamic IMB Solutions Services team in providing expert advice, quality service and back-office support to IMB members and internal customers. With on-the-job training provided, the key responsibilities of this role include:

- Interacting and assisting customers with their enquiries via phone, online and other communication channels
- Completing a wide range of transactional activities and administrative requirements for members and the business such as IMB’s share trading, deceased estates and foreign exchange within Service Level timeframes
- Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data
- Assisting with Quality Assurance reviews on inbound contacts
- Providing a high level of professionalism and customer service to members, external parties and IMB employees
- Resolving escalated customer complaints in a timely and professional manner
- Investigating transactional/data or financial issues and discrepancies with the ability to resolve effectively or escalate as required
- Adhering to all relevant policies, procedures and regulatory requirements.

**What we’re looking for**
- A positive and can do approach to work and contributing as a team
- The willingness to learn, embrace change, take initiative and identify areas for improvements and automation
- Some knowledge of banking/financial services products and services and the laws and regulations governing the provision of deposits and investments
- A customer service ethic with the ability to follow up and follow through to complete tasks
- Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes
- The ability to work methodically through high volumes of work with attention to detail
- A good level of digital literacy with accurate data entry, numeracy and computer skills.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.

Code: #1

  • Business Support Assistant

    5 days ago

    Wollongong, Australia Elouera Home Support Full time

    **About Elouera Home Support** Elouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD. We are seeking a Business Support Assistant to join our dedicated small office team in...

  • Behaviour Support Practitioner

    1 day ago

    Wollongong, New South Wales, Australia Swell Support Services Full time $60,000 - $80,000 per year

    Behaviour Support Practitioner - Full-Time | Illawarra NSWSwell Support ServicesWe're looking for a compassionate Behaviour Support Practitioner to join our small, values-driven team based in the Illawarra. This position is fully remote, with all planning, documentation, and team communication completed from home. There is no central office. The role...

  • Operations Support

    2 weeks ago

    Wollongong, New South Wales, Australia Mainfreight Full time $60,000 - $80,000 per year

    ABOUT THE BUSINESSWith Teams and branches across Australia, NZ, USA, Asia, and Europe, Mainfreight continues to expand its global footprint and work towards our 100-year vision.  Our Success is attributed to the calibre, dedication and passion of our Team members.At Mainfreight we do not accept "average" and we are renowned for exceeding our Customers'...

  • Regional Customer Support Operator

    2 weeks ago

    Wollongong, Australia NSW Trains Full time

    **Regional Customer Support Operator**: - Organisation/Entity: NSW Trains- Job category: Administration & Office Support- Job location: Wollongong, NSW, AU, 2500- Job reference number: 97360- Employment type: Permanent Full-Time- Salary range: $79823.0-$88750.0**You care about creating a seamless experience connecting with communities and teams, no matter...

  • Shared Services Support Officer

    5 days ago

    Wollongong, Australia Transport For NSW Full time

    **Shared Services Support Officer (Up to 6 Months Temporary Opportunity)**: - Organisation/Entity: Transport For NSW - Job category: Administration & Office Support - Job location: Wollongong, NSW, AU, 2500 - Job reference number: 102252 - Employment type: Fixed Term Full-Time - Salary range: $77411.0-$85149.0 **You’re agile, keen and open to meaningful...

  • Shared Services Support Officer

    5 days ago

    Wollongong, Australia Transport For NSW Full time

    **Shared Services Support Officer (Temporary Opportunity up to 6 months)**: - Organisation/Entity: Transport For NSW - Job category: Projects - Job location: Wollongong, NSW, AU, 2500 - Job reference number: 100414 - Employment type: Fixed Term Full-Time - Salary range: $75156.0-$82669.0 **You’re agile, keen and open to meaningful work and opportunities...

  • Shared Services Support Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Transport for NSW Full time $85,149 - $120,000 per year

    Organisation/Entity: Transport For NSWJob category: Administration & Office SupportJob location:Wollongong, NSW, AU, 2500Job reference number: 102252Employment type: Fixed Term Full-TimeSalary range: $ $85149.0You're agile, keen and open to meaningful work and opportunities that come your way.Work in an organisation based on purpose, structure and process....

  • Field Technician

    7 days ago

    Wollongong, Australia SCT Operations Pty Ltd Full time

    **About Us** An opportunity exists to join a Wollongong based team striving to be the best provider of advanced geotechnical solutions to the global underground mining industry. Established over 30 years ago, SCT Operations is an industry leader in the provision of geotechnical consultancy, instrumentation and research to the underground mines and civil...

  • Shared Services Support Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Transport for NSW Full time $40,000 - $80,000 per year

    You're agile, keen and open to meaningful work and opportunities that come your way.Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.In this role, you'll:You'll be part of a high functioning and process driven...

  • Workforce Support Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $80,000 - $100,000 per year

    Join the team enriching health in millions of ways every day and make a difference in the lives of our local community.$76, $77,852.51 per annum + 12% super & salary packaging | Temporary Full Time until 13 September 2026 | Wollongong Hospital (TWH) | REQ610162 | Grade: Administration Officer Level 5 | Applications close: 19 October 2025Join us in shaping...