Operations Support Officer

6 days ago

Wollongong, Australia IMB Bank Full time

**Full time, Wollongong based with hybrid working available**:

- **Opportunity for growth and development with on the job training provided**

We have an exciting opportunity for a Full Time **Operations Support Officer**to join our dynamic IMB Solutions Services team in providing expert advice, quality service and back-office support to IMB members and internal customers. With on-the-job training provided, the key responsibilities of this role include:

- Interacting and assisting customers with their enquiries via phone, online and other communication channels
- Completing a wide range of transactional activities and administrative requirements for members and the business such as IMB’s share trading, deceased estates and foreign exchange within Service Level timeframes
- Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data
- Assisting with Quality Assurance reviews on inbound contacts
- Providing a high level of professionalism and customer service to members, external parties and IMB employees
- Resolving escalated customer complaints in a timely and professional manner
- Investigating transactional/data or financial issues and discrepancies with the ability to resolve effectively or escalate as required
- Adhering to all relevant policies, procedures and regulatory requirements.

**What we’re looking for**
- A positive and can do approach to work and contributing as a team
- The willingness to learn, embrace change, take initiative and identify areas for improvements and automation
- Some knowledge of banking/financial services products and services and the laws and regulations governing the provision of deposits and investments
- A customer service ethic with the ability to follow up and follow through to complete tasks
- Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes
- The ability to work methodically through high volumes of work with attention to detail
- A good level of digital literacy with accurate data entry, numeracy and computer skills.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.

Code: #1

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