▷ Urgent Search: eCommerce Operations Administrator

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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.

Apply now Job no: 516274
Work type: Full time
Location: VIC - Metro
Categories: e-Commerce

- Iconic Australian owned & operated global retail business

- Retail experience and high attention to detail

- Hybrid Role in a vibrant team culture where we embrace pace and new ideas

Spotlight Retail Groups' eCommerce team is looking for an eager, quick-learning problem-solver to join our vibrant, fast-paced team, located at South Melbourne in a full-time hybrid role

This role is perfect for a professional looking to transition their foundational retail experience into the exciting world of digital operations.

What You Will Be Doing

This is a dynamic, hybrid role where you will learn to become the operational backbone of our digital fulfillment process. You will be instrumental in ensuring a smooth, stream-lined outcome for every customer order. Your key responsibilities include:

- Order Flow Management: Learn to monitor and maintain the logic for order routing across our business systems.

- Fulfillment Facilitation: Act as a critical investigator to identify and resolve fulfillment issues, collaborating with partners to keep orders moving seamlessly.

- Risk & Security: Administer our fraud monitoring systems, acting as the first line of defence and escalating fraud issues to relevant authorities.

- Operational Oversight: Monitor freight charges and logistics data to pinpoint inconsistencies, contributing to efficiency improvements in fulfillment.

- 3rd Party Partnership Support: Provide essential business support and administration for our 3rd party fulfillment and operational partners.

- Process Excellence: Adhere to and champion robust administrative and support system-based processes to maintain operational integrity.

About You

If you are a self-starter with a passion for online retail, this is your opportunity to build a career.

- Foundational Retail Experience: Experience working in any retail environment (store floor, customer service, or warehouse) or a strong foundational understanding of retail operations is highly valued.

- Initiative & Problem Solving: You are a natural problem solver who takes initiative, approaching obstacles in a creative, assertive, and solution-oriented manner. You are driven to get results.

- Team & Communication: An excellent communicator, capable of working effectively with cross-functional teams and partners through clear verbal and written communication.

- Customer-Centric Focus: A demonstrated ability to think quickly and make informed, sound decisions that benefit both the business and our Customer Experience.

- Flexibility: Willingness to be flexible with hours, including working a 7-day roster and adapting when critical deadlines must be met.

Why Spotlight Retail Group

We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.

- Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component.

- Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market.

- Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).

- Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy.

- Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities.

- Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.

Who We Are

Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars:

- Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda and Harris Scarfe.

- Spotlight Property Group (SPG): Managing a significant portfolio of property assets.

- Spotlight Group Investments (SGI): Overseeing investments and other direct assets.

Join us and be part of a company that is passionate about driving business growth and delivering exceptional value.

Advertised: 29 Oct 2025 AUS Eastern Daylight Time

Applications close:

Full time permanent hybrid role as an eCommerce Operations Administrator located at South Melbourne. Profit Share + Discounts & more

1. Update Your CV

Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.

2. Apply

You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.

3. Attend an Interview

If your application has been successful, we will ask you to take part in one or more of the following:

- phone interview

- face-to-face interview

- group interview

4. Reference & Police Check

As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.

5. Job Offer

Congratulations If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on Spotlight and your responsibilities and entitlements.

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