eCommerce Operations Administrator

• Iconic Australian owned & operated global retail business
• Retail experience and high attention to detail
• Hybrid Role in a vibrant team culture where we embrace pace and new ideas

Spotlight Retail Groups'
eCommerce team is looking for an
eager, quick-learning problem-solver
to join our vibrant, fast-paced team, located at South Melbourne in a full-time hybrid role

This role is perfect for a professional looking to
transition their foundational retail experience
into the exciting world of digital operations.

What You Will Be Doing:

This is a dynamic, hybrid role where you will learn to become the operational backbone of our digital fulfillment process. You will be instrumental in ensuring a smooth, stream-lined outcome for every customer order. Your key responsibilities include:

• Order Flow Management:
  Learn to
  monitor and maintain the logic for order routing
  across our business systems.
• Fulfillment Facilitation:
  Act as a critical investigator to
  identify and resolve fulfillment issues
  , collaborating with partners to keep orders moving seamlessly.
• Risk & Security:
  Administer our fraud monitoring systems, acting as the first line of defence and
  escalating fraud issues
  to relevant authorities.
• Operational Oversight:
  Monitor
  freight charges and logistics data
  to pinpoint inconsistencies, contributing to efficiency improvements in fulfillment.
• 3rd Party Partnership Support:
  Provide essential business support and administration for our
  3rd party fulfillment and operational partners
  .
• Process Excellence:
  Adhere to and champion robust administrative and support system-based processes to maintain operational integrity.

About You:

If you are a self-starter with a passion for online retail, this is your opportunity to build a career.

• Foundational Retail Experience:
  Experience working in any retail environment
  (store floor, customer service, or warehouse) or a
  strong foundational understanding
  of retail operations is highly valued.
• Initiative & Problem Solving:
  You are a natural
  problem solver
  who takes initiative, approaching obstacles in a
  creative, assertive, and solution-oriented
  manner. You are driven to get results.
• Team & Communication:
  An excellent communicator, capable of working effectively with cross-functional teams and partners through clear verbal and written communication.
• Customer-Centric Focus:
  A demonstrated ability to think quickly and make
  informed, sound decisions
  that benefit both the business and our Customer Experience.
• Flexibility:
  Willingness to be flexible with hours, including working a
  7-day roster
  and adapting when critical deadlines must be met.

Why Spotlight Retail Group?

We pride ourselves on offering more than just a job; we offer a
career growth platform
within a supportive, innovation-focused culture.

• Financial Rewards:
  Enjoy a
  competitive salary
  combined with a significant
  Profit Share
  component.
• Work-Life Balance:
  Generous
  hybrid working model
  from our centrally located South Melbourne office, close to the market.
• Unbeatable Discounts:
  Access incredible
  Team Member Discounts
  across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
• Impact & Exposure:
  Direct exposure to key
  senior stakeholders
  in one of Australia's largest retailers, allowing you to influence high-level strategy.
• Growth Culture:
  A dynamic environment that
  rewards initiative, creativity, and career development
  opportunities.
• Extra Benefits:
  Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.

Who We Are

Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars:

• Spotlight Retail Group (SRG):
  Home to iconic, market-leading retail brands like
  Spotlight
  ,
  Anaconda
  and
  Harris Scarfe
  .
• Spotlight Property Group (SPG):
  Managing a significant portfolio of property assets.
• Spotlight Group Investments (SGI):
  Overseeing investments and other direct assets.

Join us and be part of a company that is passionate about driving business growth and delivering exceptional value.