eCommerce Operations Team Leader

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Apply now Job no: 516095
Work type: Full time
Location: VIC - Metro
Categories: e-Commerce

- Iconic Australian owned global retail business
- Salary + Profit Share, South Melbourne location, Member Discounts & more
- Hybrid role in a vibrant team where we embrace pace, encourage new ideas & leadership

Spotlight Group Holdings (SGH) is more than just a retail giant—we're a dynamic, family-owned Australian success story comprising iconic brands like Spotlight, Anaconda, Mountain Designs, and Harris Scarfe. As market leaders in the Australian retail space, we're growing our highly entrepreneurial team, and we need a hands-on, inspiring leader to optimize our digital customer journey.

This is a high-impact, hybrid role where you'll embrace a fast-paced environment, drive process improvements, and truly own the digital fulfillment experience for millions of customers. If you thrive on pace, embrace new ideas, and are ready to step up, this is your chance to make a real mark on one of Australia's largest retailers.

What You'll Be Doing

As the eCommerce Operations Team Leader, you will be the linchpin connecting our online promise to real-world delivery. Your day-to-day will be dynamic, challenging, and rewarding:

- Lead a High-Performing Team: Inspire, coach, and mentor your team of Ecommerce Operations Administrators, fostering a culture of excellence, ownership, and continuous improvement.
- Master the Fulfillment Journey: Oversee and optimize every step of the order fulfillment process—from picking and packing to timely shipping—ensuring exceptional speed and accuracy.
- Champion the Customer: Take ownership of complex online order inquiries and escalations, turning potential pain points into delightful customer service experiences.
- Drive Efficiency: Proactively identify bottlenecks and lead continuous process improvement initiatives to boost operational efficiency and scale our digital business.
- Strategic Collaboration: Build strong working relationships with store teams, shared services, and key senior stakeholders to ensure seamless end-to-end operations.
- Data-Driven Decisions: Prepare, monitor, and present KPI reports to senior leaders, using data to inform strategy and identify critical areas for optimization.

What You'll Bring

You're a proactive, solution-oriented leader with a genuine passion for retail operations and the digital customer experience.

- Proven Experience: At least 2+ years of hands-on experience in eCommerce Operations, Online Fulfillment, or a similar logistics-focused role.
- Leadership Credibility: Prior, demonstrable experience managing and mentoring a small team, ideally within a fast-paced retail or logistics environment.
- Operational Know-How: Strong practical understanding of order fulfillment, inventory management, and best-practice customer service processes.
- Problem-Solver: Excellent analytical skills, with a proven ability to solve complex operational challenges efficiently and effectively.
- Communication Power: Exceptional interpersonal skills and the ability to manage diverse stakeholders, drive outcomes, and clearly present data.

Why Spotlight Retail Group?

We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.

- Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component.
- Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market.
- Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
- Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy.
- Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities.
- Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.

Ready to lead the future of digital operations for Australia's favourite retailers?

Apply now and tell us how you'll elevate our customer experience

Advertised: 14 Oct 2025 AUS Eastern Daylight Time
Applications close:

Found the perfect Spotlight role for you and want to apply? Great

You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.

1. Update Your CV

Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.

2. Apply

You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.

3. Attend An Interview

If your application has been successful, we will ask you to take part in one or more of the following:

- phone interview
- face-to-face interview
- group interview.

4. Reference & Police Check

As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.

5. Job Offer

Congratulations If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information onSpotlight and your responsibilities and entitlements.

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