Technical Analyst

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Technical Analyst - Ms Teams and Collaboration

Optus is seeking a skilled and adaptable Technical Analyst to join our Collaboration Services group within Optus Enterprise Government Technical Assistance Centre (GTAC). This role spans two key domains — Unified Communications (UC) and Networks — supporting the delivery of cutting-edge collaboration solutions to Federal Government and Enterprise customers.

You’ll play a hands-on role in designing, implementing, and supporting UC and VC platforms, with a strong focus on Microsoft Teams and network technologies such as Cisco and Fortinet. You’ll work closely with customer stakeholders, delivery teams, and technical specialists to ensure seamless service delivery, while also mentoring junior analysts and driving automation through DevOps practices.

What You’ll Be Doing

- Deliver end-to-end collaboration solutions including discovery, planning, low-level design, implementation, and transition to production
- Provide technical support and escalation for managed services aligned to SLAs
- Collaborate with internal teams and customer stakeholders to ensure successful delivery and ongoing service improvement
- Maintain and update technical documentation, disaster recovery plans, and change management records
- Drive automation and efficiency through DevOps practices and scripting
- Operate within an ITIL-based service management framework
- Represent Optus on customer premises, working in partnership to achieve shared goals

What You’ll Bring

- Australian Citizenship (mandatory) and eligibility for Government security clearance (NV1 highly desirable)
- Extensive hands-on experience with Microsoft Teams, including deployment, configuration, and support in enterprise environments
- Proven expertise with VOSS for provisioning and managing unified communications platforms
- Strong understanding of unified communications technologies and platforms
- Experience with Cisco UC Manager, CUBE/SBC, Polycom RealPresence, and Cisco Telepresence
- Excellent troubleshooting, analytical, and documentation skills
- Ability to work autonomously, manage competing priorities, and perform under pressure
- Familiarity with ITIL practices and service management environments
- DevOps mindset with a focus on automation and continuous improvement
- Strong communication and stakeholder engagement skills
- Collaborative, customer-focused attitude with a passion for delivering results

Optus is a place where we let you do you. We offer a range of benefits including:

- 3 days in the office, 2 days remote – with flexible hours to suit
- Inclusive carer neutral paid Parental Leave of up to 16 weeks
- Competitive leave including 2 'Connected Leave' Days
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue.
- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please emailAccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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