Counter Manager

PRIMARY OBJECTIVE

Achieve sales plan and target KPIs for the assigned store/counter.

The role of a Counter In-charge/Counter Manager is to have a passion for people and services, with experience in retail, artistry, education and team management. The candidate must be a strong seller, with the ability to recruit, consult, build and link sale to our ABH Signature Facial Services while adhering to our retailer’s guidelines and standards. The Counter In-charge/Counter Manager must have the ability to successfully plan and conduct events and trainings at store level. They should possess effective communication skills, execute timely reporting practices, and build collaborative relationships with peers and superiors alike.

SALES & SERVICES

- Monitor merchandise and sales performance and take appropriate action to meet and exceed sales budgets (for both product and services sales)

- Recognize and maximize every opportunity for making additional sales through add-ons and building loyalty

- Handle customer enquiries at first point of contact and elevate where appropriate

- Responsible for the achievement of retail sales plan and corporate KPI for the region

- Ability to develop and implement focused strategies to drive results, in line with corporate objectives.

- Effectively negotiate with store stakeholders to elevate the brand presence in-store

- Build collaborative relationship with retailers and key stakeholders in-store

EDUCATION

- Delivering best-in-class education to elevate brand knowledge and drive retention and improvement with team members.

- Work with leadership to plan FY training plans to boost brand awareness, encourage knowledge retention

- Plan and host masterclasses in stores

TEAM

- Lead the team to achieve team success together – Teamwork is utmost important

- Plan activities (themed days etc) to keep team always engaged

- Ensure that there is open communication among team members, peers and superior.

- There should be a collaborative relationship among peers and team alike

MISCELLANEOUS

- Stock management

- Accountable for completing all administrative assignments by respective due dates

- Manage marketing execution in your market (not limited to GWP/loyalty program)

- Maintain overall counter hygiene and brand image

- Maintain product displays, floor layouts and stock levels for selected ranges to company standards

- Perform housekeeping tasks to maintain standards in line with VM standards and guideline

- Ensure that all register procedures are followed and that Point-of-Sale (POS) and scanning of products are performed in a time efficient and accurate manner

- Apply routine store security, cash handling and point of sale procedures to minimize errors and theft of stock and cash

HOW WE MEASURE SUCCESS

- Sales per hour

- Number of services done per hour

- Productivity

- Average sale

- Customer capture

- Brand-specific targets as communicated

REQUIREMENTS

- Minimum 5 years of cosmetic retail experience in a sales/education supervisory position

- Must have a valid Aesthetician license for facial hair removal (waxing)

- Must be comfortable to render facial waxing services in an open space (in counter)

- Experience in a Departmental Store environment is very much preferred

- Candidates who have any form of make-up certification will be very much preferred

- Possesses great negotiation skills

- Experience managing a store while driving a successful business

- Proactive, self-motivated, possesses effective and strong communication skills and is goal oriented

- Ability to make strategic decisions based on sales analysis

- Ability to work collaboratively and build positive/effective business partnerships

- Entrepreneurial mindset, positive, and has a professional presence

This role has dual reporting structure and reports directly into Sales & Education Executive from Anastasia Beverly Hills for Victoria, Australia and the David Jones Beauty Store Manager. The successful candidate will be employed under David Jones.

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