Counter Manager

1 week ago

Melbourne, Australia Anastasia Beverly Hills Full time

**PRIMARY OBJECTIVE**:Achieve sales plan and target KPIs for the assigned store/counter.

**SALES & SERVICES**
- Monitor merchandise and sales performance and take appropriate action to meet and exceed sales budgets (for both product and services sales)
- Recognize and maximize every opportunity for making additional sales through add-ons and building loyalty
- Handle customer enquiries at first point of contact and escalate where appropriate
- Responsible for the achievement of retail sales plan and corporate KPI for the region
- Ability to develop and implement focused strategies to drive results, in line with corporate objectives.
- Effectively negotiate with store stakeholders to elevate the brand presence in-store
- Build collaborative relationship with retailers and key stakeholders in-store

**EDUCATION**
- Delivering best-in-class education to elevate brand knowledge and drive retention and improvement with team members.
- Work with leadership to plan FY training plans to boost brand awareness, encourage knowledge retention
- Plan and host masterclasses in stores

**TEAM**
- Lead the team to achieve team success together - Teamwork is utmost important
- Plan activities (themed days etc) to keep team always engaged
- Ensure that there is open communication among team members, peers and superior.
- There should be a collaborative relationship among peers and team alike

**MISCELLANEOUS**
- Stock management
- Accountable for completing all administrative assignments by respective due dates
- Manage marketing execution in your market (not limited to GWP/loyalty program)
- Maintain overall counter hygiene and brand image
- Maintain product displays, floor layouts and stock levels for selected ranges to company standards
- Perform housekeeping tasks to maintain standards in line with VM standards and guideline
- Ensure that all register procedures are followed and that Point-of-Sale transactions (POS) and scanning of products are performed in a time efficient and accurate manner

**HOW WE MEASURE SUCCESS**
- Sales per hour
- Number of services done per hour
- Productivity
- Average sale
- Customer capture
- Brand-specific targets as communicated

**REQUIREMENTS**
- Minimum 5 years of cosmetic retail experience in a sales/education supervisory position
- Must have a valid Aesthetician license for facial hair removal (waxing)
- Must be comfortable to render facial waxing services in an open space (in counter)
- Experience in a Departmental Store environment is very much preferred
- Possesses great negotiation skills
- Experience managing a store while driving a successful business
- Proactive, self-motivated, possesses effective and strong communication skills and is goal oriented
- Ability to make strategic decisions based on sales analysis
- Ability to work collaboratively and build positive/effective business partnerships
- Entrepreneurial mindset, positive, and has a professional presence

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