Counter Manager

19 hours ago

Melbourne, Victoria, Australia Anastasia Beverly Hills Full time $60,000 - $120,000 per year
PRIMARY OBJECTIVE: Achieve sales plan and target KPIs for the assigned store/counter. 

The role of a Counter In-charge/Counter Manager is to have a passion for people and services, with experience in retail, artistry, education and team management. The candidate must be a strong seller, with the ability to recruit, consult, build and link sale to our ABH Signature Facial Services while adhering to our retailer's guidelines and  standards. The Counter In-charge/Counter Manager must have the ability to successfully plan and conduct events and trainings at store level. They should possess effective communication skills, execute timely reporting practices, and build collaborative relationships with peers and superiors alike.

SALES & SERVICES
  • Monitor merchandise and sales performance and take appropriate action to meet and exceed sales budgets (for both product and services sales)
  • Recognize and maximize every opportunity for making additional sales through add-ons and building loyalty
  • Handle customer enquiries at first point of contact and escalate where appropriate
  • Responsible for the achievement of retail sales plan and corporate KPI for the region
  • Ability to develop and implement focused strategies to drive results, in line with corporate objectives. 
  • Effectively negotiate with store stakeholders to elevate the brand presence in-store
  • Build collaborative relationship with retailers and key stakeholders in-store
EDUCATION
  • Delivering best-in-class education to elevate brand knowledge and drive retention and improvement with team members.
  • Work with leadership to plan FY training plans to boost brand awareness, encourage knowledge retention
  • Plan and host masterclasses in stores
TEAM
  • Lead the team to achieve team success together – Teamwork is utmost important
  • Plan activities (themed days etc) to keep team always engaged
  • Ensure that there is open communication among team members, peers and superior.
  • There should be a collaborative relationship among peers and team alike
MISCELLANEOUS
  • Stock management
  • Accountable for completing all administrative assignments by respective due dates
  • Manage marketing execution in your market (not limited to GWP/loyalty program)
  • Maintain overall counter hygiene and brand image
  • Maintain product displays, floor layouts and stock levels for selected ranges to company standards
  • Perform housekeeping tasks to maintain standards in line with VM standards and guideline
  • Ensure that all register procedures are followed and that Point-of-Sale transactions (POS) and scanning of products are performed in a time efficient and accurate manner
  • Apply routine store security, cash handling and point of sale procedures to minimize errors and theft of stock and cash
HOW WE MEASURE SUCCESS
  • Sales per hour
  • Number of services done per hour
  • Productivity
  • Average sale
  • Customer capture
  • Brand-specific targets as communicated
REQUIREMENTS
  • Minimum 5 years of cosmetic retail experience in a sales/education supervisory position
  • Must have a valid Aesthetician license for facial hair removal (waxing)
  • Must be comfortable to render facial waxing services in an open space (in counter)
  • Experience in a Departmental Store environment is very much preferred
  • Candidates who have any form of make-up certification will be very much preferred
  • Possesses great negotiation skills
  • Experience managing a store while driving a successful business
  • Proactive, self-motivated, possesses effective and strong communication skills and is goal oriented 
  • Ability to make strategic decisions based on sales analysis 
  • Ability to work collaboratively and build positive/effective business partnerships 
  • Entrepreneurial mindset, positive, and has a professional presence
This role has dual reporting structure and reports directly into Sales & Education Executive from Anastasia Beverly Hills for Victoria, Australia and the David Jones Beauty Store Manager. The successful candidate will be employed under David Jones.

  • Counter Manager

    1 week ago

    Melbourne, Victoria, Australia Cosmax Prestige Services Full time $90,000 - $120,000 per year

    Would you love to join our highly experienced and passionate team of beauty and fragrance ambassadors? If you are an experienced Counter Manager, who enjoys working in retail sales and within all things luxury – read on Cosmax Prestige Brands is Australia and New Zealand's fastest growing and leading luxury fragrance and beauty distributor and has been...

  • Counter Manager

    4 days ago

    Melbourne, Victoria, Australia L'Oréal Full time $80,000 - $120,000 per year

    For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.Our approach to skin care involves meticulous attention to detail,...

  • Assistant Counter Manager

    3 days ago

    Melbourne, Victoria, Australia DECIEM Full time $40,000 - $60,000 per year

    WHAT ON EARTH IS DECIEM?Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and...

  • Assistant Counter Manager

    3 days ago

    Melbourne, Victoria, Australia DECIEM | THE ABNORMAL BEAUTY COMPANY Full time $40,000 - $60,000 per year

    WHAT ON EARTH IS DECIEM?Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and...

  • Trade Counter Sales

    4 days ago

    Melbourne, Victoria, Australia GP HVAC Group Full time $45,000 - $60,000 per year

    ABOUT USWe are a thriving business as being the one-stop-shop like no other in Heating, Cooling & Hot Water supplies currently covering North, West, East & South Eastern Suburbs. We currently have six outlets; Campbellfield, Derrimut , Keysborough, Croydon South, Ballarat & Geelong.ABOUT THE ROLEWe have got an opportunity to have a new employee at our...

  • Trade Counter Sales/Warehouse Operator

    2 days ago

    Melbourne, Victoria, Australia CSR Limited Full time $60,000 - $90,000 per year

    Trade Warehouse Operator / Counter Sales (Gyprock), Bayswater North VICAttractive pay + super + excellent benefitsGenuine career progression and training provided.Diverse and Inclusive teamForklift licence is essential.Welcome to the CSR Interior Systems TeamPart of the CSR family, our Interior Systems Business Unit consists of market-leading brands such as...

  • Seasonal Counter Associate

    2 weeks ago

    Melbourne, Victoria, Australia DECIEM | THE ABNORMAL BEAUTY COMPANY Full time $35,000 - $45,000 per year

    DECIEM is Hiring seasonal Store Associates for the upcoming peak seasonDo you want to join our extraOrdinary Team?We are looking for aCounterAssociatewho can join ourThe Ordinary Counters at Myer Doncaster & Meyer NorthlandTHE DETAILSPart-time opportunity, 30h per week (part-time)You must be able to commit to a seasonal contract from October 20th, 2025 until...

  • Assistant Manager

    4 days ago

    Melbourne, Victoria, Australia Estee Lauder PL Full time $90,000 - $120,000 per year

    We are seeking an inspirational and dynamic Assistant Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven supervisory, coaching and retail operations skills gained...

  • Assistant Branch Manager

    4 days ago

    Melbourne, Victoria, Australia Tradelink Plumbing Supplies Full time $60,000 - $80,000 per year

    Join our team at Tradelink:We're more than sales; we build lasting customer relationships and find solutions. If you're down-to-earth, eager to learn, and ready to get the job done, we'd love to talk to you.As an Assistant Branch Manager here's what a typical day might look like for you:Handle cash and financial transactionsEnsure team safety and engage in...

  • Clinique Myer Chadstone Assistant Manager Beauty Advisor/Artist Assistant

    4 days ago

    Melbourne, Victoria, Australia Estee Lauder PL Full time $90,000 - $120,000 per year

    We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven supervisory, coaching and retail operations skills...